Franchise Hotel - Front Desk Superstar

InterContinental Hotels Group; Bailly-Romainvilliers; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

Un hôtel dynamique près de Disneyland Paris recherche un agent de réception enthousiaste pour accueillir des clients et gérer efficacement leurs séjours. Le candidat idéal possède d'excellentes compétences interpersonnelles, est fiable et a une passion pour le service à la clientèle. Ce poste offre des opportunités de développement professionnel au sein d'une équipe collaborative et respectueuse.

Prestations

Formation régulière et coaching sur le tas

Développement professionnel et mobilités internes

Qualifications

• Fluency in additional languages is highly appreciated.
• Excellent communication and problem-solving skills are essential.

Responsabilités

• Accueillir les clients avec chaleur et professionnalisme.
• Gérer le processus de check-in et check-out avec efficacité.
• Anticiper les besoins des clients et fournir des recommandations.

Connaissances

Intégrité

Chaleur et amabilité

Compétences en communication

Résolution de problèmes

Compétences technologiques

Description du poste

[aboutus]

At Holiday Inn Express Marne La Vallée, just minutes from Disneyland Paris, we offer simple, smart travel focused on what matters most to our guests. Enjoy our Express Start Breakfast included every morning, a smooth and easy check-in, and comfortable rooms designed for a restful night after a day full of magic and adventure.

Behind the scenes, our hotel thrives thanks to a positive and collaborative atmosphere. Respect and open communication guide all interactions among team members, who support each other with professionalism and kindness. The relationship between staff and management is based on mutual trust and transparency, encouraging continuous dialogue and a shared commitment to excellence. This strong team spirit empowers everyone to deliver their best, ensuring an exceptional guest experience aligned with IHG standards.

At Holiday Inn Express Marne La Vallée, we prepare our guests for whatever lies ahead — and we’re always ready to welcome them. Are you?

[daytoday]

First impressions count, and here, you’ll be the face that welcomes our guests into unforgettable experiences. We’re looking for an enthusiastic, experienced Front Desk Agent who can make every transaction seamless, share insider tips, and anticipate guest needs to ensure everyone feels right at home.

Your French doesn’t have to be perfect — this role is ideal for an international hospitality professional eager to grow and thrive in France’s vibrant tourism hotspot.

Your daily mission:

• Kick off memorable stays with warm, genuine welcomes

• Handle check-ins and check-outs smoothly and efficiently

• Recognize and engage with IHG Rewards Club members and returning guests

• Manage bookings and payments with precision and care

• Anticipate guest needs and offer tailored local recommendations

• Be the trusted point of contact for guests, from billing queries to the best dining spots

At Holiday Inn Express Marne La Vallée, we believe in“One team, one goal.”We work together with respect, openness, and passion to deliver outstanding service every day. Join us, and be part of a supportive, dynamic team where your talents are valued and your growth is encouraged.

Are you ready to bring your energy and hospitality flair to our hotel? Let’s create magic — together.

[requirements]

• Genuine and Trustworthy— We want team members with true integrity who are honest and reliable, someone our guests and colleagues can count on.
• Outgoing and Approachable— Your natural warmth and friendliness create a welcoming atmosphere for all.
• Excellent Communication Skills— You’re easy to talk to and make every guest feel heard and valued.
• Strong Problem-Solving Abilities— You see challenges as opportunities and handle them calmly and creatively.
• Language Skills— Fluency in French is a plus but not mandatory. Additional languages are highly appreciated in our international setting.
• Tech-Savvy and Numerate— Solid reading, writing, basic math, and computer skills ensure smooth daily operations.

[benefits]

At Holiday Inn Express Marne La Vallée, we believe that success begins with supporting one another. We build trust by relying on each other’s work, sharing knowledge, and growing together through regular training and on-the-job coaching. Team spirit isn’t just a concept — it’s how we operate every day.

We also believe in empowerment and real development. That means giving each team member the opportunity to take initiative, contribute ideas, and take ownership of their role. We encourage cross-training, internal mobility, and professional growth, so everyone has the chance to evolve — whether that means taking on more responsibility, exploring other departments, or simply becoming excellent at what they do.

This is a place where you can learn, grow, and belong — all while being part of a dynamic, welcoming team in one of France’s most exciting hospitality destinations.