Founding Customer Success Manager - CDI

Varsity Capital; Paris; Sur place; EUR 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Remote work 1 day per week

Résumé du poste

Tamtam is seeking a Founding Customer Success Manager to join the Customer Solutions & founding team. You will be the primary contact for clients, ensuring a smooth onboarding, value realization, and ongoing satisfaction.

You’ll own customer relationships, monitor health metrics, and collaborate with Sales to identify expansion opportunities. Fluency in French and English, Master’s degree, and 2–5 years in a similar role within a B2B SaaS environment are requested.

Qualifications

• Master’s degree in Business or Engineering and 2–5 years in Customer Success, Account management or Consulting within a B2B SaaS environment.
• Fluent in French and English; strong communication and stakeholder management.
• Comfort with AI and data-focused product; proactive, organized and able to work in a fast-moving startup.

Responsabilités

• Onboarding new clients and ensuring time-to-value.
• Own customer relationships end-to-end and monitor success metrics.
• Identify upsell/cross-sell opportunities with the sales team.
• Collaborate with Product and Ops to collect insights and improve the customer journey.

Connaissances

Bilingual FR/EN

Communication

Stakeholder management

SaaS domain knowledge

Formation

Master's degree in business or engineering

Description du poste

Explore premier career opportunities with our portfolio companies

Sales & Business Development, Customer Service

Tamtam is a fast-growing early-stage startup founded in December 2023 by:

• Edouard, CEO of Tamtam, began his career in 2017 as Lead Data at MyTraffic, a data SaaS platform for retail and commercial real estate. He later became VP Strategic Account and Head of UK, playing a key role in scaling the company from 6 to 150 employees.
• François, repeat entrepreneur and CTO with over 10 years of experience in tech, previously founded Ayolab, an E-commerce Data SaaS platform, before co-founding Tamtam as CTO.

Tamtam is the AI Agent-powered sales intelligence platform built for modern revenue teams!Tamtam combines best-in-class market data with the power of AI to drive smarter targeting and more effective sales conversations.

From building your TAM (Total Addressable Market) to prepping your meetings and tracking buying signals, our AI Agents automate repetitive tasks so your teams can focus on high-value selling.

Our product is global from day one, and our market is deep. Our ambition is to build the new standard for pipeline generation and deal execution through the power of AI.

TEAM

Over the past year, following the arrival of Mouad (Head of Customer Solutions - former RevOps Lead @Vasco, VC @XAnge, 3rd employee), we've been building a Customer Solutions & Operations team from scratch.

This team is structured around three pillars:

(i) a Customer Success pillar, providing comprehensive support (onboarding, success, expansion, support, product) to enable our clients to fully leverage Tamtam's potential, → your team

(ii) an Operations pillar, focused on structuring all our processes (customer ops, sales ops, product ops, data & analytics)

(iii) an AI Solutions Engineering pillar, dedicated to exploring new AI use cases and rapidly deploying Tamtam solutions to clients, in a model inspired by "Forward Deployment Engineers": agile, AI/Data-oriented, and closely aligned with business needs.

MISSIONS

Tamtam is looking for a driven and experienced Founding Customer Success Manager to join our Customer Solutions & founding team and work closely with Edouard & Mouad. You’ll play a pivotal role in delivering an exceptional customer experience from the moment clients onboard into Tamtam. As the primary point of contact for any customer needs, questions, or issues, you’ll ensure every interaction is smooth, reliable, and value-driven. Your mission: safeguard customer satisfaction, our north star metric at Tamtam!

Onboarding & Time to value:

• Personalized implementation: Lead discovery and translate requirements into tailored configurations that ensure each customer’s workspace is fully aligned with their goals from day one.
• High-impact training: Deliver clear and engaging onboarding sessions that drive early adoption, confidence, and successful first outcomes for all user profiles.

Success:

• Account health & outcomes: Own customer relationships end-to-end, monitor success metrics, and run structured business reviews to keep clients engaged and progressing.
• Proactive expansion plans: Identify new use cases, uncover unmet needs, and partner closely with sales to prioritize account growth strategies.

Product:

• Insight-driven product partnership: Bring structured customer insights to product discussions, influencing prioritization and roadmap decisions with François Co-founder and CTO.
• Adoption analytics: Monitor product usage patterns to detect friction points, validate new features, and recommend enhancements that boost long-term stickiness.

Support:

• High-quality issue resolution: Provide fast, thoughtful support to users, collaborating with engineering when deeper technical investigation is needed.
• Root-cause analysis: Spot recurring themes, quantify their impact, and propose actionable improvements that elevate both product reliability and customer experience.

Renew / Upsell:

• Risk mitigation & retention: Track signals of declining engagement, design counter-measures, and secure on-time renewals.
• Revenue opportunities: Surface and scope upsell/cross-sell paths with the AE in charge of the company, ensuring value is delivered and clearly communicated throughout the customer journey.

Knowledge and Tooling:

• Process and playbook creation: Build and maintain clear, scalable documentation that supports onboarding, support workflows, and success best practices as we grow.
• Tooling optimization: Evaluate, implement, and refine internal tools across customer support, success tracking, and automation to ensure our operations remain efficient and high-quality from day one.

OPERATING PRINCIPLES

• Reactivity: Act with speed and clarity, ensuring customers always experience momentum. Fast response is a core part of trust and delight.
• Intelligence: Approach every customer situation with sharp thinking and the ability to turn discussions into meaningful insights.
• Structure: Consistency, organization, and thoughtful follow-through are essential to delivering a premium customer experience.
• Extra Mile: Show genuine care. Lean in, anticipate needs, and create moments that make customers feel uniquely supported, especially in an early-stage context.
• Do thing that don’t scale: Prioritize learning over perfection. Be comfortable with manual steps, direct interactions, and imperfect workflows as a way to deeply understand customers before scaling.

PROFIL

• You hold a Master’s degree in Business or Engineering
• You bring 2–5 years of experience in Customer success, Account management project Management, or Consulting within a B2B SaaS environment.
• You communicate with clarity and confidence, and you’re comfortable leading conversations, managing stakeholders, and presenting to a variety of audiences.
• You’re passionate about AI and data, and comfortable working with a complex, high-leverage product.
• You’re proactive, organized, and able to prioritize effectively in a fast-moving startup setting where ownership and initiative matter.
• You can adapt to an evolving product landscape and translate customer insights into thoughtful recommendations.
• You’re detail-oriented, an active listener, and a collaborative teammate who strengthens the group around you.
• You are fully fluent in both French and English.

INFORMATIONS

Full package: €45-60k (depending on profile - including variable compensation based on OKRs)

Remote: 1 day of remote work per week

HIRING PROCESS

• Application
• Initial fit interview with Mouad — 30 min (video call)
• Technical interview with Mouad/Edouard — 1 hour (in-office)
• Final interview with Edouard (Co-founder & CEO)