Formateur technique automobile (H/F) (CDI)

JR France; Nantes; Hybride; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A leading company is seeking a Support and Trainer Specialist near Nantes, France. This role involves diagnosing customer issues, conducting training sessions, and developing educational materials to ensure client success. The position offers flexibility with remote work, travel allowances, and opportunities for professional growth in a small team environment.

Prestations

3 days of remote work per week

Meal vouchers

Travel allowance (€52 gross per day for distances over 100 km)

10 days of RTT

Qualifications

• Proven experience in customer support and training.
• Knowledge of communication tools and remote access software.
• Pedagogical approach and curiosity.

Responsabilités

• Diagnosing and resolving customer requests via multiple channels.
• Training clients on software in various formats.
• Designing educational content and evaluating training effectiveness.

Connaissances

Customer focus

Communication tools

Adaptability

IT skills

Outils

Remote access software

Windows environments

Description du poste

Client:

S&you

Location:

Near Nantes, France

Job Category:

Support and Training

EU work permit required:

Yes

Job Reference:

614732018319622144032761

Job Views:

9

Posted:

01.06.2025

Expiry Date:

16.07.2025

Job Description:

Our client, a software publisher near Nantes, is seeking a Support and Trainer Specialist to strengthen their team. Reporting to the training department, which consists of four members, your responsibilities will include:

1. Diagnosing, processing, monitoring, and resolving customer requests via phone, ticketing system, and remote maintenance.
2. Training clients on the software through various formats (remote, on-site, in-house).
3. Designing educational content and leading training sessions.
4. Evaluating training effectiveness and identifying areas for improvement.

You should have proven experience in customer support and training. Knowledge of communication tools, remote access software, and Windows environments is essential. Your adaptability, IT skills, customer focus, pedagogical approach, and curiosity will help you thrive in a small-sized organization. Travel may be required approximately one week per month during peak periods, including car, plane, or train travel.

Benefits include: 3 days of remote work per week, meal vouchers, and a travel allowance (€52 gross per day for distances over 100 km). The contract is 37 hours per week with 10 days of RTT.

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