Formateur technique automobile (H/F) (CDI)

JR France; Nantes; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

Une société de logiciels près de Nantes recherche un Formateur / Support Client pour rejoindre son équipe dynamique. Le poste comprend des responsabilités variées, telles que la formation des clients et le diagnostic de leurs demandes. Des bénéfices attractifs sont offerts, notamment 3 jours de travail à distance par semaine et une allocation de repas.

Prestations

3 jours de télétravail par semaine

Tickets restaurant

Indemnités de déplacement (€52 brut/jour)

37 heures par semaine

10 jours de RTT

Qualifications

• Expérience réussie dans un rôle de formation et de support client.
• Connaissance des outils de communication et des environnements Windows.

Responsabilités

• Diagnostiquer et résoudre les demandes des clients par téléphone et système de billetterie.
• Former les clients sur le logiciel en formats variés.
• Concevoir des contenus éducatifs et animer des sessions de formation.
• Évaluer l'efficacité des formations et identifier les améliorations.

Connaissances

Outils de communication

Outils de contrôle à distance

Environnement Windows

Approche pédagogique

Adaptabilité

Orientation client

Description du poste

Client:

S&you

Location:

Near Nantes, France

Job Category:

Support and Training

Job Type:

Temporary, with travel

EU work permit required:

Yes

Job Reference:

614732018319622144032761

Job Views:

2

Posted:

29.05.2025

Expiry Date:

13.07.2025

Job Description:

Our client, a software publisher near Nantes, is looking for a Customer Support / Trainer (H/F) to strengthen their team. Reporting to the training department, which consists of 4 specialists in support and user training, your responsibilities will include:

1. Diagnosing, handling, tracking, and resolving customer requests via phone, ticketing system, and remote maintenance.
2. Training clients on the software through various formats (remote, onsite, at our premises).
3. Designing educational content and leading training sessions.
4. Assessing training effectiveness and identifying areas for improvement.

You should have successful experience in a training and customer support role. Knowledge of communication tools, remote control tools, and Windows environments is essential. Your adaptability, IT skills, customer focus, pedagogical approach, and curiosity will help you thrive and grow in a small company setting. Travel is required approximately one week per month during peak periods (by car, train, or plane).

Benefits include: 3 days of remote work per week, meal vouchers, travel allowance (€52 gross/day for distances over 100 km), a 37-hour work week, and 10 days of RTT.

Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying. All applications must be submitted via the 'Apply now' button.