Forklift Aftersales Manager - France

BYD Europe; Courbevoie; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading multinational company is seeking a Forklift Aftersales Manager based in Courbevoie, France. This role focuses on customer satisfaction through aftersales support. Responsibilities include handling customer complaints, providing technical support, and ensuring efficient service delivery. The ideal candidate has over a year of experience in the forklift industry, strong communication skills, and knowledge of electronic and mechanical systems. The position offers competitive remuneration and a chance to impact customer satisfaction significantly.

Prestations

25 holidays per year

Pension plan

Commuting allowance

Relocation allowance

Visa sponsorship if applicable

Qualifications

• More than 1 year of relevant work experience in forklift industry or similar field.
• Experienced in resolving and following up on quality issues.

Responsabilités

• Provide technical support to customers on aftersales issues.
• Handle customers’ complaints and warranty cases.
• Plan site visits and attend customer sites.

Connaissances

Good communication skills

Organizational abilities

Teamwork skills

Knowledge of Electronic and Mechanical

Excellent verbal and written English

Description du poste

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Forklift Aftersales Manager - France, Courbevoie

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Client:

BYD Europe

Location:

Courbevoie, France

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c42f0bd0a522

Job Views:

4

Posted:

01.08.2025

Expiry Date:

15.09.2025

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Job Description:

As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.

About BYD

BYD is a leading, high-tech multinational company, based in Shenzhen, China. It operates in four core fields of IT, automotive, new energy, and rail transit and employs over 220,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

As a forklift Aftersales manager for French Market, focusing on aftersales customer service, you will be responsible for providing adequate service to BYD dealers or BYD Service Providers in order to maximize customer satisfaction. This includes building the best-in-class regional technical capability, standard and high efficiency technical operation. You will be also in charge of giving trainings and technical support to develop and build a strong links with dealers or end customers. You will be major and direct role that ensure BYD forklift division business development with real impact on customer satisfaction in French Market.

Location and working setup:

This is a full-time role based in the office but requires frequent travel. Flexible and remote working can be applied according to the real situation.

Reporting Line:

The France Forklift Aftersales manager will report directly to the Aftersales Manager of the Forklift Division at BYD Europe

Your key responsibilities will be:

• Giving technical support to customers on the aftersales issues.
• Handling of customers’ complaints and warranty cases.
• Planning site visits and attending customer sites in order to carry out, repair forklift with a view to commercial efficiency and customer satisfaction.
• Developing and building strong links with customers
• Collecting and sort out aftersales issues, creating regularly service report.
• Collaborate with the sales team to address customer’s concerns and provide technical support
• Creating the service manual or training files in French language and giving regular trainings to BYD dealers.

Your profile:

• You areliving in France
• Havingknowledge of Electronic and Mechanical
• More than 1 years of relevant work experience in forklift industry or the similar filed.
• Experienced in resolving and following up on quality issues, etc.
• Good communication skills, organizational and coordination abilities, and teamwork skills.
• Excellent verbal and written communication skills in English language.
• Able to work and solve issues in critical situation

We offer:

• A full-time position in a dynamic and growing international company.
• Performance and experience based competitive remuneration, pension plan, commuting allowance, relocation allowance; visa sponsorship if applicable;
• 25 holidays per year.
• A supportive manager who provides guidance and trust as you grow into your role.
• A close-knit, collaborative team where flexibility and ownership are appreciated.
• A chance to be the key bridge between Europe and China on the quality control of production, and playing a major role with company business development with real impact on customer satisfaction.
• The opportunity to contribute to a global leader in electric mobility and green energy solutions.