Floor Manager

Accor; Issy-les-Moulineaux; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

A luxury city hotel in Issy-les-Moulineaux is seeking an experienced Restaurant Manager to ensure smooth operations and high guest satisfaction. The ideal candidate will have a minimum of 2 years management experience in the hospitality sector and strong communication skills. This role includes overseeing daily operations, managing staff, and directly engaging with guests to enhance their experience.

Qualifications

• Minimum 2 years’ management experience in Restaurants and Bars.
• One to two years in a public contact role, preferably in an upscale or lifestyle hotel.
• Ability to foster positive relationships with colleagues and departments.

Responsabilités

• Ensure the smooth day-to-day operation of the restaurant.
• Assist the restaurant leadership team in achieving high guest satisfaction.
• Perform managerial duties on a regular basis.

Connaissances

Management skills

Communication skills in English

Multitasking

Attention to detail

Outils

Point of sale systems

Computer software proficiency

Description du poste

Company Description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel belonging to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments, and 371 branded residences spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

An awe-inspiring and striking landmark in Downtown Dubai, designed by the award-winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description

• Ensure the smooth day-to-day operation of the restaurant.
• Assist the restaurant leadership team in achieving high guest satisfaction.
• Guide and lead the restaurant servers.
• Perform managerial duties on a regular basis.
• Maximize sales potential and encourage upselling to increase revenue.
• Ensure cash floats are secured at all times.
• Work within budgeted costs.
• Minimize abuse of operating equipment.
• Complete and monitor requisitions for supplies, ensuring delivery and proper accounting.
• Minimize overtime use.
• Maintain sufficient operating equipment at all times.
• Record all voids and report payment discrepancies to the Restaurant Manager.
• Follow company procedures when handling cash, credit cards, and cheques.
• Address guest complaints and report all issues to the Manager.
• Liaise with colleagues to meet guest requirements and needs.
• Ensure proper handover at shift change.
• Coordinate regularly with the Head Chef and Reception.
• Gather customer feedback consistently.
• Complete daily reports of the restaurant’s activities.
• Create and maintain respectful rapport with regular guests.
• Handle guest comments, questions, complaints, requests, and inquiries promptly and courteously, ensuring thorough follow-through.
• Familiarize with guests’ needs to provide efficient and friendly service.
• Maintain high standards of quality and consistency in food, beverages, guest service, and cleanliness.
• Support other hotel revenue centers such as Rooms and Events.
• Be results-driven and fully accountable.
• Attend daily business review meetings, weekly sales meetings, and other management meetings as required.
• Conduct regular inspections to ensure asset maintenance and protection.
• Enhance the hotel’s reputation within the community by engaging with local influencers.
• Perform any other duties within the scope and purpose of the job as requested.

Qualifications

• Minimum 2 years’ management experience in Restaurants and Bars.
• One to two years in a public contact role, preferably in an upscale or lifestyle hotel.
• Proficiency in computer and point of sale systems.
• Gracious, friendly, and engaging demeanor.
• Ability to multitask, work in a fast-paced environment, and pay high attention to detail.
• Strong verbal and written communication skills in English.
• Ability to foster positive and productive relationships with colleagues and departments.
• Ability to work independently and promote teamwork.