Flexis - Flexis Services and Fleet Management Advisor for Germany H / F

Flexis; Lyon; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

Une entreprise dynamique et en pleine croissance recherche un Fleet and Services Manager pour gérer un portefeuille de véhicules et assurer la qualité de service envers les clients. Vous serez responsable de l'exploitation d'une flotte de véhicules, de l'optimisation des performances et de la satisfaction client, avec des opportunités de développement de carrière dans un environnement inclusif.

Prestations

Salaire compétitif et avantages

Opportunité de travailler dans un environnement de start-up

Développement de carrière

Culture inclusive et collaborative

Impact sur la logistique urbaine et durabilité

Qualifications

• Au moins 10 ans d'expérience pertinente.
• Expérience dans des environnements B2B.
• Expert reconnu en gestion des relations clients.

Responsabilités

• Optimiser la conduite des véhicules pour réduire la consommation d'énergie.
• Superviser les activités de réparation et de maintenance.
• Analyser des données pour conseiller les clients.

Connaissances

Compétences en communication

Gestion de projet

Résolution de problèmes

Collaboration inter-fonctionnelle

Orientation client

Analyse

Formation

Diplôme supérieur en gestion ou domaine connexe

Description du poste

The Fleet and Services Manager is responsible for managing a portfolio of vehicles and services, ensuring the effective operation of a vehicle fleet on behalf of customers within the framework of a service contract between German customers and the Flexis customer operational center. This center monitors vehicles, drivers, charging networks, maintenance schedules, and supports on-the-ground customer performance.

You will execute services and fleet management for the customer and implement the organization to activate the service within customer facilities.

Main responsibilities include:

• Proactively monitor vehicle driving behaviors to optimize energy consumption and vehicle utilization, contributing to CO2 reduction.
• Oversee repair and maintenance activities to maximize vehicle availability and fleet utilization.
• Analyze data and advise customers on recommended actions.
• Coordinate actions with customer contacts and service partners.
• Ensure performance of services through KPI measurement and follow-up.
• Provide monthly reports on service performance to sales and operational teams, engaging customers in ongoing actions.
• Collaborate with sales teams and suite leaders on customer feedback and new requests.
• Ensure service delivery aligns with contractual obligations.
• Verify invoice accuracy and evaluate service quality of partners.
• Handle customer complaints and propose corrective actions.
• Potentially develop team capabilities to support new customers with proactive services.

Qualifications:

• Customer relations-oriented with excellent communication skills.
• Well-organized and structured.
• Proven experience in project management and process design.
• Successful background in aftersales and B2B environments.
• Experience working within or with international cultures and teams.
• Teamwork and cross-functional collaboration skills.
• Fleet management experience is an advantage.
• Result-oriented with strong analytical skills.

This role requires at least 10 years of relevant experience, with a background as a recognized expert in customer relationship management and service mindset, typically obtained through advanced education and extensive work experience.

Additional Information:

• Competitive salary and benefits.
• Opportunity to work in a dynamic, fast-growing start-up environment.
• Career development opportunities.
• Inclusive and collaborative culture.
• Impact on urban logistics and sustainability.

If you are driven, results-oriented, passionate about customer satisfaction and service quality, and eager to build a new customer experience from scratch, this role is for you.