Field Support Technician

Royal Enfield; Paris; Hybrid; EUR 45,000 - 60,000; Full time

Job summary

Royal Enfield’s Flying Flea division seeks a Field Support Technician to provide rapid on-site diagnostics and repairs for electric two-wheelers, focusing on high-voltage systems, batteries and drivetrains. You will work across regions, supporting dealers and HQ teams to minimize downtime.

You will perform PDIs, warranty repairs, and predictive maintenance using OEM tools, while training local technicians during field visits and documenting every case for continuous improvement.

Qualifications

• Diploma/B.E. in Automobile/Electrical Engineering or equivalent.
• 3+ years hands-on EV 2-wheeler service experience.
• Experience with battery management, HV systems, diagnostics tools.
• English communication at conversational level.

Responsibilities

• Conduct on-site diagnostics and repairs for EV 2-wheelers, including battery issues, motor faults, charging systems, and software glitches.
• Respond to emergency service calls within 24 hours, prioritizing high-voltage safety and root-cause analysis.
• Perform PDI, warranty repairs, and predictive maintenance using OEM tools and apps.
• Collaborate with dealers/HQ teams and remote diagnosis groups for escalation.
• Train local technicians on EV procedures during field visits.
• Document cases, generate reports, and update service databases for improvement.
• Manage tools, spare parts logistics, and safety compliance during transit and storage.

Skills

EV diagnostics

HV safety

Diagnostic tools

English communication

Field service

Education

Diploma/B.E. in Automobile/Electrical Engineering

EV certification (preferred)

Tools

FF Mech App

OBD

GRID

Multimeter

Sonic meter

Job description

The Flying Doctor (Field Support Technician) is a mobile Electric Vehicle service specialist responsible for rapid-response on-site diagnostics, repairs, and support for electric 2-wheeler vehicles. This role ensures minimal downtime for customers and dealers by providing expert field service across regions, focusing on high-voltage systems, batteries, and drivetrains.

• Conduct on-site diagnostics and repairs for EV 2-wheelers, including battery issues, motor faults, charging systems, and software glitches
• Respond to emergency service calls within 24 hours, prioritizing high-voltage safety and root-cause analysis
• Perform Pre-Delivery Inspections (PDI), warranty repairs, and predictive maintenance using OEM tools and apps (e.g., FF Mech App, OBD, GRID)
• Collaborate with Dealers/ HQ team (India and EU), command centers (e.g., GRID), and remote diagnosis teams for seamless escalation
• Train local technicians on EV-specific procedures during field visits
• Document cases, generate reports, and update service databases for continuous improvement
• Manage tools, spare parts logistics, and compliance with safety protocols during transit and storage

Experience/ Qualifications:

• Diploma/B.E. in Automobile/Electrical Engineering or equivalent; EV certification preferred
• 3+ years hands-on EV 2-wheeler service experience (battery management, HV systems)
• Expertise in diagnostic tools (multimeter, OBD, sonic meter) and fault tree analysis
• Must be able to communicate in English Language - Conversational.

About Us:

Flying Flea, endorsed by Royal Enfield, is the new City+ mobility brand that is an expression of Royal Enfield’s commitment to keep moving forever forward. Operating at the intersection of technology and lifestyle, Flying Flea is a new brand that continues a legacy of innovation and creates a new category for the global marketplace and beyond.

An evolution of Royal Enfield’s 120+ years philosophy of Pure Motorcycling, Flying Flea as a brand draws inspiration from the 1940 Royal Enfield Flying Flea motorcycle, an engineering marvel that was purpose-built to be air-dropped by parachute. Built to deliver a smart, nimble, and agile ride experience, the Flying Flea is a sophisticated mix of authentic design and cutting-edge technology, infused with the inimitable feel and style typical to Royal Enfield motorcycles. Looking to drive the next 100+ years of pure motorcycling, Flying Flea’s first products will be the classic-styled FF.C6 followed by the scrambler-styled FF.S6, both expected by early 2026.

The Flying Flea team within Royal Enfield, boasts of a class-leading team of more than 200 engineers in the UK and India, allowing Flying Flea to develop its own motor, battery, BMS, and custom software for its line of connected electric vehicles. With more than 40 patent applications filed for native and connected applications, end-to-end technology for the Flying Flea has been developed in-house, in partnership with industry-leading experts and brands. The brand is setting up an exclusive EV manufacturing space within its manufacturing facility at Vallam Vadagal.

Read more about us: https://flyingflea.royalenfield.com/in/en/home

Catch-up on all the latest openings: https://royalenfield.com/aboutus/careers/