Field Service Technician

TN France; Montpellier; Sur place; EUR 35 000 - 55 000; Plein temps

Résumé du poste

An innovative company is seeking a passionate Field Service Engineer to ensure the seamless operation of advanced food sorting systems. This role combines hands-on work with independent problem-solving, requiring approximately 75% domestic travel across France. You will be responsible for diagnosing equipment issues, delivering training to clients, and collaborating with internal teams to enhance customer support. With a focus on excellence, this position offers a dynamic work environment where your skills will directly impact customer satisfaction and operational efficiency. Join a team that values expertise and commitment to quality!

Prestations

25 days holiday + RTT

Travel insurance

Annual bonus

Company car (for private use)

Laptop

Mobile phone

Toolbox

Work attire

Healthcare benefits

Qualifications

• Technical training in relevant fields is essential.
• Experience in preventive and corrective maintenance is required.

Responsabilités

• Deliver efficient field service to meet objectives.
• Ensure optimal performance of sorting machines.
• Provide training to customers on system operations.

Connaissances

Maintenance

Problem-Solving

Technical Training

Customer Relationship Management

IT Skills

Networking

Formation

BAC+2 in Electronics

BAC+2 in Electrotechnical

BAC+2 in Automation

BAC+2 in Industrial Maintenance

Outils

Laptop

Mobile Phone

Toolbox

PPE

Description du poste

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Join our team as a Field Service Engineer at TOMRA Food

We are seeking a highly skilled and motivated individual to ensure the seamless operation of our food sorting systems. The role involves commissioning, operation, testing, integration, optimisation, maintenance, training, and repair activities mainly in France.

Reporting to the French Team Leader, you will be part of our field service team, ideally based in the Rhone region. Your responsibilities include responding to equipment and customer issues on-site and remotely, delivering detailed field reports, and conducting training sessions for customers' maintenance and service staff.

This position offers a mix of hands-on work and independent problem-solving, suitable for passionate engineers. It requires approximately 75% domestic travel across France and 25% to neighboring countries.

Role and Responsibilities:

1. Deliver efficient field service work to meet cost and time objectives.
2. Ensure optimal performance of TOMRA Food sorting machines to exceed customer expectations.
3. Diagnose and resolve equipment issues, including repairs.
4. Collaborate with internal departments to improve customer support processes.
5. Perform installations and adjustments of TOMRA Food equipment.
6. Provide comprehensive training to customers on system operations and maintenance.
7. Maintain accurate field reports for administrative follow-up.

Qualifications - About You:

• Technical training at BAC+2 level in Electronics, Electrotechnical, Automation, Industrial Maintenance, or related fields.
• Fluent in French; good understanding of spoken and written English (min. B2); other languages are a plus.
• Proven experience in on-site preventive and corrective maintenance supporting industrial clients.
• Willingness to travel up to 80% within France, with occasional international travel and flexible hours.
• Good IT, networking, and PC configuration skills.
• Valid driver's license.
• Ability to build effective relationships with customers, colleagues, and management.

Additional Information - What We Offer:

• 25 days holiday + RTT
• Travel insurance
• Annual bonus
• Company car (for private use)
• Laptop, mobile phone, toolbox, work attire, PPE
• Healthcare benefits

How to Apply:

If you're interested, we look forward to hearing from you! All applications will be handled confidentially.

TOMRA is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees, regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage or civil partnership, sexual orientation, veteran status, or any other characteristic. Reasonable accommodations will be provided upon request during the selection process.