Field Service Technician

Atlas Copco; Massilly; À distance; EUR 35 000 - 55 000; Plein temps

Résumé du poste

An established industry player is seeking a Satellite Service Technician to provide service and maintenance for industrial air compressors. This role offers the chance to work independently while being supported by a dedicated team. You will be responsible for diagnosing issues, managing customer relationships, and ensuring high service standards. With competitive pay, extensive benefits, and opportunities for professional growth, this position is perfect for someone who enjoys technical challenges and values customer satisfaction. Join a company that thrives on innovation and empowers its employees to excel in their careers!

Prestations

Competitive salary

Extended Health Care Plan

Dental Care

Life and Disability Insurance

$600 Physical Wellness Subsidy

Paid Time-off

Company vehicle

Emergency Travel Insurance

Employee Assistance Program

Educational Assistance Program

Qualifications

• Certification in mechanical fields is essential for this role.
• Strong customer service and communication skills are crucial.

Responsabilités

• Perform maintenance and service on industrial air compressors.
• Diagnose mechanical and electrical faults on customer equipment.
• Manage daily administrative duties and ensure timely documentation.

Connaissances

Mechanical Knowledge

Customer Service Skills

Communication Skills

Problem-Solving Skills

Physical Endurance

Formation

Certification as an Industrial Mechanic (Millwright)

Certification as an Industrial Electrician

Certification as a Heavy Equipment Mechanic

Outils

Microsoft Word

Microsoft Outlook

Description du poste

You may think you don’t already know us, but our paths have definitely crossed before! From the water bottle in your hand, to the lamp lighting up your room, and even the t-shirt on your back, chances are each of these items were created using one of Atlas Copco’s industry leading air compressors. That’s right, compressed air is EVERYWHERE, and we are thrilled to have customers across all industries; medical, textiles, pharmaceutical, food manufacturing and many more… in over 180 countries across the globe! We like to think of ourselves as a Leader in the industry and encourage our employees to think the same!

We don’t just promote diversity and inclusion because it’s the right thing to do, we do it because it’s what drives best results. We welcome applicants of all race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, marital status, age, and all other legally protected status

Atlas Copco Compressors Canada is proud to be certified as a Great Place to Work for the past 3 years!

Your new role will be

As our newest Satellite Service Technician, you will be the face of Atlas Copco as you visit our customers in Northern Ontario to provide service, maintenance and troubleshooting of our customers industrial air compressors.

You will work remotely as our branch is in Mississauga, Ontario, however you will be supported by your Service Operations Manager, Technical Support team and Service Planners. We provide you with continuous opportunities to take your technical skills to the next level through on-the-job and many in-class training experiences.

The main activities you’ll take care of

• Carrying out maintenance and service on our customer’s Atlas Copco air compressors, as well as other brand equipment, and advising them about the general operations of their machines and maintenance requirements while promoting Atlas Copco service products
• Commissioning new equipment and effectively diagnosing mechanical and electrical faults on customer equipment
• Supporting our local customer base, developing new customers, and maximizing time utilization
• Taking responsibility over opportunities to update your own product knowledge by reading instruction books, technical bulletins, in referring to any other technical information system, and other company resources, and by actively participating in the training programs as offered by the company
• Proudly representing the face of Atlas Copco when connecting with the customer on hand by following and demonstrating company standards and exceeding the expectations of our valued customers
• Managing daily administrative duties such as ensuring time sheets, work orders, emails and other documentation are signed by customer when applicable and submitted timely, as well as preparing service reports and offering strategic solutions to problems
• Advising the operations service manager and/or the service sales team of any new business opportunity
• Following Health & Safety guidelines at all times

What you can expect from us

• Competitive salary + overtime/double time and holidays
• Extended Health Care Plan, Dental Care and Life and Disability Insurance
• $600 Physical Wellness Subsidy
• Paid Time-off (vacation, personal days, sick days, flex-days)
• Company vehicle, gas/maintenance card + cellphone + laptop
• Emergency Travel Insurance
• Employee Assistance Program
• Educational Assistance Program
• Employee Discount Program

What will help you succeed in your new role

• Your certification as an Industrial Mechanic (Millwright), Industrial Electrician, Heavy Equipment Mechanic or you have similar mechanical knowledge/experience
• You can communicate in English verbally and written
• You have a valid driver’s license and clean driver’s abstract
• You enjoy working independently and can self-manage to meet deadlines and move ahead in your daily tasks
• You have great customer service and communication skills
• You have good physical endurance and are comfortable working in conditions that involve frequent travel for both short and extended periods, occasional on-call schedule that can require evenings, weekends and holidays (in-case of customer emergency call), being hands-on using wrenches and other tools, lifting 50lbs regularly and working in extreme temperatures
• You have basic computer skills (Microsoft Word/Outlook)

#AtlasCopcoCompressorsCanada

Start a journey of endless opportunities
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology and great ideas enable us to innovate for the future.
We believe that passionate people make it happen. You are a brand ambassador and our face towards our customers. With us you drive your own professional journey and you are empowered to act.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.

About the company

Atlas Copco is a Swedish multinational industrial company that was founded in 1873.