Field Service Engineer - Global

TN France; Cachan; Sur place; EUR 40 000 - 80 000; Plein temps

Résumé du poste

An innovative company is seeking a Field Service Engineer to ensure customer success through expert installation, training, and support of advanced microscopy systems. This role involves significant travel, providing hands-on training, and troubleshooting technical issues. The ideal candidate will possess a strong background in optics and a passion for delivering exceptional customer service. Join a dynamic and stimulating environment where you can grow and make a meaningful impact in the field of scientific discovery.

Prestations

Access to game-changing technology

Dynamic and stimulating work environment

Opportunities for personal growth

Collaboration with multidisciplinary teams

Qualifications

• 2-3 years in a field service role or customer-facing role.
• Strong background in optics, electronics, mechanics, and software troubleshooting.

Responsabilités

• Set up and calibrate imaging systems for peak performance.
• Provide hands-on training for researchers and technicians.
• Diagnose and resolve hardware and software issues.

Connaissances

Optics

Electronics

Mechanics

Software Troubleshooting

Customer Service

Problem-Solving

Communication

Adaptability

Formation

Bachelor's in Physics

Master's in Optics

Description du poste

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Location: Cachan

Department: Customer Care Operations

Reporting Line: Reports to the Customer Care manager

Company Overview

Abbelight, headquartered in Paris, France, is a rapidly growing startup specializing in super-resolution fluorescence microscopy, particularly Single Molecule Localization Microscopy (SMLM).

Founded in 2016, Abbelight is pioneering the future of imaging by combining expertise in Chemistry, Optics, and Computer Science. The Company’s technology empowers researchers to visualize and analyze biological structures at the nanoscale, advancing discoveries in fields such as cell biology, neuroscience, immunology, and genetics.

With a global commercial presence across EMEA, North America, and APAC, Abbelight is committed to supporting Discovery Research Institutions, BioPharma, Biotech, and CROs worldwide in pushing the boundaries of scientific discovery to improve human health.

Position Overview

The Field Service Engineer (FSE), is a key role within Abbelight, ensuring customer success by delivering expert installation, training, support, and maintenance for our high-performance super-resolution microscopy systems.

Territory

Global, especially EMEA and APAC, up to 60% travel.

Key Responsibilities

• Installation & Commissioning – Set up and calibrate our imaging systems, ensuring peak performance from the start.
• Customer Training – Provide hands-on training for researchers and technicians, enabling them to utilize our systems fully.
• Technical Support & Troubleshooting – Diagnose and resolve hardware, software, and optical issues to minimize downtime.
• Preventive & Corrective Maintenance – Conduct regular maintenance and repairs to ensure long-term reliability.
• Customer Relationship Management – Act as a trusted advisor, building strong partnerships and ensuring customer satisfaction.
• Customer Documentation – Create, maintain, and distribute customer-facing documentation, including user guides, troubleshooting manuals, and training materials to enhance the customer experience.
• Communication – Maintain effective communication with supervisors, fellow FSEs, and the Customer Care team to ensure alignment and efficient service delivery.
• Collaboration & Feedback – Work closely with R&D, Sales, Field Applications Scientists (FAS) and Product teams, providing insights from the field, and assistance to drive continuous improvement.

Qualifications

• Education – Bachelor’s or Master’s degree in Physics, Optics, or a related field.
• Experience – Minimum 2-3 years in a field service role, or in a customer-facing role, in advanced solutionsrelated to microscopy, optics, lasers...
• Technical Expertise – Strong background in optics, electronics, mechanics, and software troubleshooting. Experience with fluorescence microscopy is a plus.
• Customer-Centric Approach – Passion for delivering exceptional service and ensuring customer success.
• Problem-Solving & Solution-Oriented Mindset – Ability to analyze complex technical issues, identify root causes, and implement effective solutions proactively.
• Communication & Training Ability – Strong interpersonal skills to explain technical concepts to diverse audiences.
• Adaptability & Continuous Learning – Eagerness to develop new skills, stay up to date with emerging technologies, and continuously improve expertise.
• Teamwork & Independence – Ability to work autonomously in the field while collaborating effectively with internal teams.
• High Travel Availability – Willingness to travel up to 60%.
  

Working at Abbelight offers the possibility to:

• Get access to game-changing technology.
• Grow as an individual in a dynamic and stimulating environment with a friendly, open-minded atmosphere.
• Make an impact by actively contributing to the company's growth.
• Interact with multidisciplinary teams (biochemistry researchers, optical engineers, software developers, Sales, and Field Applications Scientists (FAS).