Field service engineer France (m/f/d)

AMETEK; Élancourt; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading company in analytical instruments seeks a Service Engineer to perform on-site customer support, installation, maintenance, and training for products across France and occasionally other regions. The successful candidate will possess an engineering degree and excellent communication skills to ensure customer satisfaction.

Qualifications

• Electrical / Electronic / Chemist Engineering education is required.
• Good level of spoken and written English.
• Ability to work alone and with others.

Responsabilités

• Conduct on-site installation and testing of complex products.
• Provide remote support as required for customers.
• Ensure customer satisfaction and oversee service activities.

Connaissances

Communication

Troubleshooting

Organizational Skills

Self-Motivated

Formation

Electrical / Electronic / Chemist Engineering

Description du poste

SPECTRO is one of the worldwide leading suppliers of analytical instruments, employing optical emission (Arc/Spark OES, ICP-OES) and X-ray fluorescence spectrometry (XRF) technology, used for the elemental analysis of materials in industry, research and academia. SPECTRO is a member of the AMETEK Materials Analysis Division.

The Service Engineer must perform both complex and basic on-site customer support activities involving the installation, maintenance, repair, hardware integration, hardware and software upgrades, troubleshooting, and training on products at customer sites (South and East part of France including occasionally French part of Switzerland and Maghreb) in a timely and cost-effective manner. Instruct customers in the operation and maintenance of the systems and serve as company expert with customers on administrative and technical matters:

• Conduct on-site installation of complex products and follow testing procedures to ensure proper working order
• Make recommendations on improving existing testing, maintenance and training procedures
• Perform remote support as required for customers and service engineers
• Follow escalation protocol, follow up on the issues, as well as escalations from other service engineers
• Check out and approve operational quality of products. Isolate equipment start-up malfunctions and take corrective action
• Answer complex technical questions on equipment and work with customers to troubleshoot problems
• Represent company in dealings with customer and is responsible for customer satisfaction. May oversee all service activities for a specific customer
• Prepare and submit expense and service reports timely ad accurately

Electrical / Electronic /chemist Engineering education

English spoken and written

Good level of communication/Interpersonal skills (Verbal and written)

Must be self-motivated, able to work alone and with others

Good organizational skills

About the company

AMETEK, Inc. is an American multinational conglomerate and global designer and manufacturer of electronic instruments and electromechanical devices with headquarters in the United States and over 220 sites worldwide.

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