Field Service Engineer ACP

Vertiv; Rungis; Sur place; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A leading company is seeking a skilled technician to manage service interventions, ensuring optimal performance and customer satisfaction. The role involves equipment commissioning, maintenance, and troubleshooting, with a strong emphasis on safety and quality standards. Candidates should have a relevant degree and experience in the field, along with the ability to communicate effectively in English.

Qualifications

• At least 2 years of experience in Electrotechnical Engineering.
• Minimum 3 years in a similar role.

Responsabilités

• Manage service maintenance and repair interventions.
• Commission equipment and perform tests.
• Compile intervention reports and manage stock.

Connaissances

Technical Communication

Customer Service

Formation

Bachelor’s degree in Electrotechnical Engineering

Outils

Oracle

Description du poste

POSITION SUMMARY

We are seeking a highly skilled and motivated professional to manage and execute service maintenance and repair interventions for our Group materials at customer sites. This role requires a strong technical background and the ability to work independently while ensuring exceptional customer service and adherence to safety and quality standards.

KEY RESPONSIBILITIES

Preparation & Planning

• Gather necessary documentation, technical files, and parts for upcoming interventions.
• Actively participate in preparatory meetings to align with the intervention team and ensure all aspects are covered.
• Develop detailed intervention schedules to optimize workflow and ensure timely completion.

Equipment Commissioning & Testing

• Commission equipment according to established procedures, ensuring proper functionality.
• Perform electrical, mechanical (including isolation tests), and functional tests (e.g., alarms, failovers).
• Conduct electrical measurements and document results in site test sheets, validating designs and specifications.

Maintenance & Troubleshooting

• Perform routine maintenance as part of ongoing service contracts, ensuring optimal equipment performance.
• Train and support customer technicians in maintaining their equipment.
• Troubleshoot and validate fault diagnoses made by technical support, ensuring effective resolution and mending.
• Refer complex troubleshooting issues to appropriate technical support teams when necessary.

Mission Reporting & Stock Management

• Compile and present detailed intervention reports for approval by your supervisor.
• Maintain accurate stock levels of spare parts and ensure inventory is managed efficiently both on-site and at the customer location.
• Debrief using Oracle to update all mission details, ensuring clear communication across departments.

Sales Support & Technical Recommendations

• Identify opportunities for additional service or product needs and relay to sales teams.
• Provide technical recommendations and support to customers, enhancing their operational efficiency.
• Contribute to the Commercial Information Transfer (TIC) process, helping identify and address customer needs.

QUALIFICATIONS

Educational Requirements

• Bachelor’s degree (or equivalent) in Electrotechnical Engineering or Maintenance, with at least 2 years of experience in the field.

Experience

• A minimum of 3 years’ experience in a similar role.

Certifications

• Electrical authorization, Type B2.
• Battery empowerment, Type B2T.

Language Skills

• Adequate proficiency in English required for technical communication and reporting.

PHYSICAL & ENVIRONMENTAL DEMANDS

As part of this role, you will be expected to actively contribute to the continuous improvement of the following areas:

Environmental Protection

• Actively participate in waste sorting and other sustainability initiatives.

Safety Compliance

• Always adhere to safety guidelines, wear necessary personal protective equipment (PPE), and follow all safety instructions.

Workplace Organization

• Maintain a clean and organized work environment, ensuring proper storage and management of equipment and materials.

Incident Reporting

• Serve as a key point of contact for reporting any malfunctions, dangerous situations, or safety incidents detected during the course of your work.

Travel

90%