Field Service Engineer 1 - Technicien sur site 1 (H/F/X)

Edwards Vacuum; Crolles; On-site; EUR 52,000 - 76,000; Full time

Job summary

Edwards Vacuum is seeking an Onsite Service Engineer in Crolles, France to install, maintain, and repair Edwards equipment at customer sites. You will work within the Customer Center Service team to ensure uptime, safety, and performance, delivering first-time fixes and high customer satisfaction.

You'll operate with strong focus on SHE practices, use SMA for service data, and progress to more complex products after training while collaborating closely with field service colleagues and customers

Qualifications

• Independently conduct installation, commissioning, maintenance and troubleshooting of Edwards products.
• Utilize Edwards processes, SMA and CMS escalations for quality and satisfaction.
• Perform software setup, basic analytics, fault-finding and troubleshooting within SLAs.
• Follow SHE practices and risk controls during field service activities.
• Be prepared to learn and progress to more complex products after training.
• Provide detailed feedback and concise reports to support decisions.

Responsibilities

• Install, commission, maintain and troubleshoot Edwards equipment to achieve FTFR >95%.
• Use SMA, CMS and Edwards processes to support customer satisfaction.
• Set up and maintain software and monitoring platforms on Edwards equipment.
• Work with teammates, prioritise safety and environmental practices on site.
• Await product training to handle more complex ranges.
• Create precise field service reports for line manager and support teams.
• Submit SMA data after task completion to aid data collection.
• Capture service-related information and manage field service notifications/orders.

Skills

FTFR >95% target

SMA usage

Software setup

Safety awareness

Training readiness

Reporting

SMA data submission

Software monitoring

Field service workflow

Job description

Your role

Your mission is to deliver skilled on-site service that keeps our customers’ equipment performing reliably and safely. You use your expertise to repair, maintain, and support the technology they depend on. Through your work, you help customers secure the uptime and performance they need to run their operations with confidence. You join the Customer Center Service team and report into the Operations Manager.

The mission and purpose of the Onsite Service Engineer is to provide best in class technical support to customers for semiconductor products to ensure system and product safety, uptime, and availability in support for our customers productivity to improve their satisfaction.

The Field Service Engineer accomplishes this mission by performing complex customer support activities including but not limited to installation, modification, repair and preventive maintenance tasks of Edwards Vacuum- and Abatement equipment and systems to ensure proper working order.

Your day-to-day

We offer a competitive compensation package for each position based on the responsibilities of the role and the skills needed to succeed. Our benefits follow local market practices and provide a generous level of support. During the recruitment process, we share clear information about the pay and benefits for your location so that you know what to expect.

Your Skills And Experience

• Independently conduct key operational activities, such as installation, commissioning, maintenance, and troubleshooting of Edwards products, to achieve a first-time fix rate (FTFR) of over 95%, while ensuring high levels of customer satisfaction.


• Where required, select, accurately maintain, and appropriately use Edwards Product and Field Service Operational information. Utilize Edwards processes, systems, and people network, including the Edwards Service Management Application (SMA), as needed. When applicable, use escalations (e.g., CMS), communications, and reporting to ensure a strong focus on customer satisfaction.


• Undertake software setup, operation, maintenance, and basic analytics. Conduct basic fault-finding and troubleshooting support to resolve or elevate issues within the agreed contractual timeframes and our Service Level Agreements (SLAs) to meet customer expectations.


• Works alongside teammates, demonstrating situational risk awareness for on‑job Safety, Health, and Environment (SHE) practices, while providing strong support to teammates. Adheres to all relevant aspects of the risk control elements associated with all field service activities.


• You will be expected to learn and develop your knowledge and skills as a Field service engineer. You will be expected to advance to more complex product ranges after completion of applicable product training.


• Provides detailed and accurate feedback on field service activities and compiles clear and concise reports for submission to your line manager and/or technical support to enable informed decisions to be made to resolve product


• Issues. Submit relevant SMA data after completion of activities to help support operational data collection.


• As part of your role, you will be expected to set up, operate, and maintain software products and monitoring platforms on Edwards equipment.


• You will be expected to work with Edwards processes and operating platforms to accurately capture service‑related information as determined by the scope of responsibility for creation of field service notifications and orders, through to the completion of work orders.

Your Compensation And Benefits

At Atlas Copco Group, we are committed to fair and equitable compensation. Compensation is determined based on the position and its responsibilities, without regard to gender, race, ethnicity, religion, physical ability, sexual orientation, marital status, or any other protected characteristic. Our compensation offering is designed to be locally relevant, competitive, and aligned with the expectations of current and future talent.

Beyond compensation, we believe that a rewarding career is about having opportunities to learn, grow, contribute, and develop in an environment built on trust, collaboration, and continuous improvement. At Atlas Copco Group, we support our people in building long‑term careers while making a meaningful impact through their work.

Your location

This role requires you to work on‑site In Crolles , France. You will be part of a dynamic team and enjoy the benefits of face‑to‑face collaboration.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. As a Field Service Engineer, you work close to our customers and see firsthand how our technology performs in real conditions. You build your expertise by solving problems on‑site, sharing knowledge with colleagues, and learning from every service task. We focus on long‑term development and support you as you explore new ways to improve how we keep our customers’ equipment running. Innovation guides how we think and act – we test, learn, and apply new insights to make our service work even better. You make a meaningful impact by taking ownership of your work and using your ideas to help our customers operate with confidence, supported by leaders who trust and empower you.

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value‑added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state‑of‑the‑art manufacturing facilities in Europe, Asia and North America.