Field Service Engineer

Intuitive; Avignon; Hybride; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Intuitive is hiring a Field Service Engineer 3 to install, support, and repair our surgical systems in the assigned territory. The role emphasizes time management, customer service, and mentoring junior engineers while contributing to new product introductions and process improvements.

The position requires electro-mechanical expertise, strong communication, and the ability to travel up to 70% as needed, with on-site collaboration as requested by leadership.

Qualifications

• Engineering or science degree or 5 years equivalent experience, or 3 years with Master’s or PhD.
• Excellent written and verbal communication in English and local language
• Strong interpersonal and customer-facing skills
• Solid knowledge of electro-mechanical systems with time served
• Teaching and presentation abilities
• Strong administrative and record-keeping skills
• Willingness to travel 50–70% across the territory

Responsabilités

• Install, support, troubleshoot, repair, and maintain Intuitive products in the assigned territory.
• Mentor junior Field Service Engineers and perform regional admin tasks.
• Participate in new product introductions and continuous improvement initiatives.
• Coordinate system and hardware delivery, installation, and customer training events.
• Maintain tools, equipment, vehicle, laptops, and other assets in good condition.
• Support sales teams with trade shows and field activities as needed.

Connaissances

Electro-mechanical systems

Customer service

Time management

Communication skills

Teaching/presentation

English proficiency

Adaptability for travel

Formation

Engineering degree or equivalent

Description du poste

• Ways of Working: Remote - This job will be remote and/or the job is designed to be performed outside of the office. Employees will come onsite when requested by the leader.


• Employee Type: Employee


• Global Job Level (HCM): Professional 3 (9)

Job Description

Primary Function of Position:

A Field Service Engineer 3 will install, support, troubleshoot, repair, and otherwise maintain all Intuitive

products in their assigned territory ensuring all service agreements and warranty obligations are fulfilled

and exceeding customer expectations. Additionally, a Field Service Engineer 3 with time served, will

provide mentoring to junior Field Service Engineers, perform regional administrative tasks as required,

and take part in new product introductions and process improvement initiatives as required. This

requires expertise in electro-mechanical systems, specialized training, as well as excellent customer

service, communication and time management skills.

• Senior da Vinci Surgical technical expert across all system platforms.


• Perform all types of scheduled maintenance activities for your assigned territory including, but not limited to; system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades


• Troubleshoot, diagnose, and repair all Intuitive products and associated equipment within your specified territory in accordance with procedures and within designated timeframes.


• Coordinate and perform system and hardware delivery and installation.


• Complete all administrative duties, which include but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. within the prescribed time frames.


• Maintain all Intuitive provided items to include; issued tooling, calibrated tool sets, employee vehicle, laptops, iPads, and any other company owned or issued assets


• Support Intuitive teams as required to facilitate company objectives; e.g. Assist Sales teams with trade show support as required, provide phone support for customers and provide hospital contacts to other Intuitive teams as required, etc.


• Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and find efficiencies.


• Complete all required training items to include, but not limited to; equipment training for all Intuitive products in your assigned territory, Intuitive Surgical University classes as required, and professional development courses as required by management.


• Maintain all aspects of your assigned territory to include, but not limited to; responding to customer needs, maintaining system Install base configurations, customer contacts, establishing a rapport with assigned customer base, supporting customer training and events as required.


• With time served, mentor junior Field Service Engineers in your region on maintenance, customer service skills, and administrative functions as required/directed by management


• Participate in new product introduction initiatives as required by management and product support


• Participate in regional continuous process improvement projects as required by management, product support, engineering, and other cross functional groups


• Support service contract renewals as required.

Qualifications

Required Knowledge, Skills, and Experience:

• A university or college degree in science or a technical engineering or equivalent or 5 years equivalent work experience or 3 years experience and a Master’s degree; or a PhD without experience


• Strong written and oral communication skills in the Market’s local language(s) and English


• Strong interpersonal skills


• Strong technical knowledge of Intuitive Surgical products, with time served


• Teaching and presentation skills


• Strong administrative and record keeping skills


• Knowledge of Operating Room protocol preferred


• Track record of solid customer relationships with Surgeons and Hospital staff preferred


• Proven ability to independently troubleshoot complex electro-mechanical systems


• An ability to travel up to 50-70%, dependent upon account distribution and region

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer:In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’sstart date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

This position may be filled at a different job level than listed here depending
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

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