Field Service Coordinator

Wärtsilä; Marseille; Sur place; EUR 35 000 - 65 000; Plein temps

Résumé du poste

Une entreprise innovante et respectueuse de l'environnement recherche un Coordinateur de Service sur le Terrain pour diriger des projets internationaux liés à la maintenance et à la réparation. Dans ce rôle, vous serez responsable de la planification des activités, de la coordination des ressources et de l'application des processus de sécurité et de qualité. Vous serez le principal interlocuteur pour les clients, garantissant leur satisfaction tout en supervisant les opérations. Rejoignez une équipe dynamique qui valorise la diversité et l'inclusion, et qui s'engage à faire une différence dans le secteur maritime grâce à l'innovation et à la durabilité.

Prestations

Opportunités de développement professionnel

Environnement de travail inclusif

Soutien à la croissance personnelle

Engagement envers la durabilité

Qualifications

• Expérience en gestion de projet et compétences techniques en produits marins.
• Capacité à gérer plusieurs projets simultanément et à communiquer efficacement.

Responsabilités

• Coordonner les activités de service sur le terrain, y compris le personnel et les coûts.
• Agir comme point de contact principal pour les clients tout au long du projet.

Connaissances

Gestion de projet

Compétences interpersonnelles

Résolution de problèmes

Organisation et multitâche

Formation

Diplôme d'ingénieur

École technique avec expérience en service sur le terrain

Outils

SAP

Salesforce

Logiciels de bureau standard

Description du poste

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe, and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.

We are looking for a Field Service Coordinator with a main responsibility in managing and coordinating the maintenance operations of our Field Service department.

The preferred location for this position is in Marseille, France.

Your role and responsibilities

As a Field Service Coordinator, your work will focus on managing international service projects related to maintenance, repair, and upgrades of customer assets. You will plan the activities, schedule the resources – human and materials, coordinate the work execution and establish the invoice of the performed activity.

In this position, you are monitoring the project and you are in charge to make sure that Safety, Quality and Environmental processes and rules are applied. You are responsible for the margin of your projects.

You are the main point of contact for our customer, and as such you are piloting the communication internally and externally. You are establishing a financial, technical and logistical balance sheet of the project, to enhance and share internally our return of experience.

Your main responsibilities will be:

• Lead and coordinate Field Service activities, including personnel, spare parts, costs, and time.
• Coordinates multiple service jobs simultaneously.
• Support field service personnel when they are assigned on a job and take responsibility for briefing and debriefing of the engineers before and after the jobs.
• Plans and prepares projects, monitoring Field Service KPIs.
• Acts as the contact person for customers from project kick-off to invoicing.
• Communicate with the customer, our engineers, and sales during the delivery of Field Service jobs.
• Promote effective communication with other departments (technical Service, Sales proposal, Sales, Contract and Project Management etc.) to, according to needs and requirements, ensuring the satisfaction of internal and external customers.
• Follow-up and supervise needed actions to secure customer satisfaction regarding Field Service jobs assigned.
• Follow-up the service work orders until invoicing, including change orders, technical documentation, timesheets, travel expenses, and vendors invoices.
• Manage all jobs in SAP and CRM (ServiceWorkForce) from an administrative standpoint.
• Ensure that engineers execute the work according to Wärtsilä Quality, Health, Safety, and Environmental guidelines and customer procedures.

Requirements for the position:

• Mechanical Knowledge (i.e. technical School with Field Service Engineer experience, or bachelor’s degree in engineering).
• Technical understanding of marine products and services, and/or internal combustion engines is a plus.
• Experience in project management.
• Easy with standard office software, and ideally skilled on SAP & Salesforce.
• Strong interpersonal skills to communicate daily with many different internal and external stakeholders.
• Previous experience in people management.
• Strong problem-solving skills and the ability to work under pressure.
• Good organizational and multitasking abilities.

Why you and us?

You are valued – as your true self. At Wärtsilä YOU matter. We value diversity and are committed in supporting inclusive work community.

Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential.

You get to make a difference. Innovation and sustainability are important for us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.

Contact & next steps

Submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email. We try our best to get back to everyone within 2-3 weeks after application deadline.

In case of any questions, reach out to Thierry Reiss, Field Service Operations Manager France.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.