Field Process Engineer

Oxford Instruments; Paris; À distance; EUR 50 000 - 80 000; Plein temps

Résumé du poste

A leading company in the semiconductor equipment industry seeks a Field Process Engineer to ensure systems are fully functional for customer use. The role involves extensive travel across Europe, focusing on customer service and technical support for advanced processes. Ideal candidates will have a master's degree and relevant industry experience.

Prestations

Company car

Pension plan benefits

Language courses

Frequent travel opportunities

Flexible working hours

Supportive team and culture

Development programs

Home office options

30 days paid leave

Qualifications

• Significant experience in the semiconductor industry or relevant academic experience.
• Self-starting, diligent, and innovative with a customer service focus.
• Willingness to travel extensively (up to 90% of time).

Responsabilités

• Carry out process acceptance and support visits across EMEA.
• Demonstrate tool performance at customer sites.
• Liaise with process and development teams for new technologies.

Connaissances

Thin film measuring skills (e.g., SEMs)

Etch experience

Diagnostic skills

Problem-solving abilities

Excellent written and oral communication skills in English

Formation

Masters in physics, chemistry, or related field

Description du poste

At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty-year history, and fourteen Queen’s Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century.

Plasma Technology, as a part of Oxford Instruments Group, offers flexible, configurable process tools and leading-edge processes for the precise, controllable and repeatable engineering of micro- and nanostructures. Our systems provide process solutions for the etching of nanometre-sized features, nanolayer deposition, and the controlled growth of nanostructures. These solutions are based on core technologies in plasma-enhanced deposition and etch, ion-beam deposition and etch, atomic layer deposition, deep silicon etch, and physical vapour deposition.

To support the ongoing growth of our business, we are hiring a Field Process Engineer in one of our European offices (Germany, the Netherlands, UK, France, Poland, Spain, Sweden, Italy). The role is field-based and will mainly cover central and northern Europe.

Role Purpose

To ensure that Plasma Technology, our cutting-edge semiconductor equipment, is fully functional and available for customer use, involving regular extensive travel.

Your Key Responsibilities would be:

• Carry out process acceptance and support visits as required within the EMEA.
• Demonstrate process performance of tools installed at customer’s sites to pass customer acceptance tests and achieve system acceptance. This will involve foreign travel.
• Carry out remote process work for tool acceptances and issue support, including acting as main customer contact for these acceptances.
• Actively follow up all acceptances with customers to obtain signatures of acceptance. Timely forwarding of these forms to Resource Controller, helpdesk, and finance as required.
• Develop an excellent working knowledge of the technology to facilitate fault-finding and root cause analysis on processing results or equipment performance to deliver optimized process and hardware performance.
• Carry out customer training both at OIPT and at customer sites.
• Liaise with the process department and development teams to gain a working knowledge of new processing requirements for new market technologies.
• Liaise with Sales Team to provide useful background information.

You would be an ideal match if you have:

• Masters level minimum in physics, chemistry, or a closely related field.
• Significant experience in the semiconductor industry or relevant experience in an academic institution.
• Thin film measuring skills (e.g., SEMs).
• Etch experience is essential.
• Self-starting, diligent, and enthusiastic. A professional approach to working independently and managing your own time.
• Highly innovative with good lateral thinking skills for identifying opportunities for technology development applications.
• Focused on excellent customer service.
• Good diagnostic skills and problem-solving abilities. Positive and enthusiastic attitude to technical challenges, with flexibility to adapt to changes in specifications or priorities.
• Excellent written and oral communication skills in English. Able to articulate, present, and report on technical or complex issues clearly and succinctly.
• Driving license.
• Willingness to travel extensively, up to 90% of the time.

We offer:

• Company car
• Pension plan benefits
• Language courses
• Frequent travel opportunities
• Flexible working hours
• Supportive team and culture
• Development programs
• Home office options
• 30 days paid leave

Why Join Us?

You’ll be part of a forward-thinking, customer-focused company where your expertise will directly impact innovation and product development. We offer the opportunity to work with a talented international team, engage with exciting technology, and help shape the future of electron microscopy.

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