Field Implementation Consultant

ECL Kontor; Paris; Sur place; EUR 35 000 - 55 000; Plein temps

Résumé du poste

Une entreprise innovante cherche un Consultant en Mise en Œuvre sur le Terrain pour rejoindre son équipe dynamique à Paris. Dans ce rôle, vous serez en première ligne pour offrir un service et un soutien technique aux produits de point de vente, en assurant la satisfaction des clients dans l'industrie hôtelière. Vous aurez l'opportunité de travailler sur des projets passionnants visant à améliorer les processus et à garantir une expérience client exceptionnelle. Avec un environnement de travail flexible et des opportunités de carrière, c'est une chance de faire une réelle différence tout en développant vos compétences dans un secteur en pleine croissance.

Prestations

Équité Lightspeed

Crédit santé et bien-être jusqu'à 400 EUR par an

Soutien à la santé mentale

Travail à distance pendant 60 jours par an

Accès gratuit à LinkedIn Learning

Temps libre pour le bénévolat

Avantage de transport en commun

Remboursement de déjeuner

Collations saines

Assurance santé avec plans attractifs

Qualifications

• Expérience antérieure dans l'industrie hôtelière et service à la clientèle.
• Capacité à résoudre efficacement les problèmes techniques des clients.

Responsabilités

• Fournir un service technique sur site pour les produits de point de vente.
• Former les clients sur l'utilisation du système POS.

Connaissances

Service client

Résolution de problèmes techniques

Gestion de projet

Travail d'équipe

Organisation

Bilingue Français & Anglais

Formation

Expérience dans l'industrie hôtelière

Connaissances en installation matérielle

Outils

Systèmes POS

SaaS

Appareils réseau

Description du poste

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We are looking for a Field Implementation Consultant to join our team in Paris. You will be responsible for providing on-site service and technical assistance for our Point of Sale products for our Hospitality industry including restaurants, hotels and bars. You will play a key role in ensuring a smooth go-live process, set our strategic customers up for success, representing Lightspeed in France, leveraging the social nature of the industry to help promote our product and grow our customer base by delivering exceptional service to each and every customer you interact with. You will also have the opportunity to take ownership of interesting projects focused on innovating and improving our processes to ensure a best in class experience and success for our customers. Our customers’ success is our success.

What you’ll be responsible for:

• Travel to customers’ locations to facilitate their implementation of the hardware and provide technical support.
• Plan and organize onsite training sessions with business owners, management team, and/or staff on the front end of the POS system.
• Guide customers onsite through their setup, implementations and integrations.
• Install/troubleshoot networking devices including routers and wireless access points.
• Document and track customer installation, network details, schematics and other on-site services.
• Report the progress of the installations to your Team Lead and Installation Coordinator.
• Ensure all hardware is present before going onsite to the customer.
• Manage your schedule, collaborate with the Installation Coordinator to plan your onsite visits as efficiently as possible.
• Communicate with our development team regarding current and ongoing customer and product issues.
• Represent Lightspeed as company ambassador for all new and existing customers.
• Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution.
• Work closely with other contributors on the Launch and Professional Services team including Managers and Team Leads, to best handle day-to-day situations to improve the overall customer experience.

What you’ll be bringing to the team:

• Previous experience in the hospitality industry (restaurants, hotels, etc.) and interacting with customers to deliver value and surpass their needs.
• Proven ability to effectively troubleshoot and resolve customers' technical issues.
• Ability to handle multiple implementation projects at various phases in their customer journey.
• The ability to work collaboratively alongside the Field Sales team both pre and post sales to ensure the smooth onboarding of new customers.
• Highly organized, self-motivated and self-educated.
• Fluent in French & English.

Even better if you have, but not necessary:

• Passion for technology.
• Technical or Hardware installation/support.
• Networking fundamental knowledge.
• Technical background and experience in POS, SaaS, networking and/or software.

We know that people are more than what’s on their CV. We can offer full technical training for the right candidate; if you want to learn, we are here to help you grow.

What’s in it for you?

Come live the Lightspeed experience…

• Ability to do your job in a truly flexible environment.
• Genuine career opportunities in a company that’s creating new jobs every day.
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed equity scheme (we are all owners).
• Health & Wellness Credit - expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health.
• Mental Health Support through the Modern Health App - whether it is meditation, coaching or counseling you need - each employee gets access to this platform.
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year.
• LinkedIn Learning: At Lightspeed we believe in having a growth mindset; we provide free access to LinkedIn learning along with your career GPS to help you learn & grow.
• Time off to volunteer and give back to your community.
• Transit benefit if you travel by public transport to the office.
• Lunch reimbursement on the days you work from our Paris office.
• Healthy snacks and after work organized by the company.
• Health insurance with attractive guarantee plans.