Fiche métier Responsable service clients

ICD International Business School; Toulouse; Sur place; EUR 45 000 - 80 000; Plein temps

Résumé du poste

Une entreprise innovante recherche un Responsable des Ingénieurs d'Application pour fournir un soutien technique aux clients et à l'équipe de vente. Ce rôle clé implique la gestion d'une équipe, la collaboration avec des consultants pour développer des solutions efficaces, et la participation à des activités de marketing et de développement commercial. Si vous êtes passionné par la technologie et que vous souhaitez contribuer à un environnement dynamique, cette opportunité est faite pour vous. Rejoignez une équipe qui façonne l'avenir des solutions thermiques dans le secteur des technologies critiques.

Qualifications

• Expérience en produits LOB et installation, notamment pour les centres de données.
• Compétences en langues, avec un anglais courant requis.

Responsabilités

• Diriger une équipe d'ingénieurs d'application et atteindre les objectifs fixés.
• Fournir un soutien technique aux ventes et aux clients pour les produits thermiques.

Connaissances

Gestion de projet

Support technique

Compétences en communication

Analyse des besoins clients

Langues (anglais)

Formation

Diplôme en ingénierie ou équivalent

Outils

C1

Oracle Sales Cloud

AutoCAD

Description du poste

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Dernière mise à jour : il y a 1 jour

Who are we?

At Vertiv, we build products that keep critical technologies running 24 / 7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.

We are now looking for a colleague to join our team in Rungis, France as an Application Engineer Manager.

Job Overview : As an Application Engineer Manager you will provide technical support and trainings to customers and Sales for Thermal products and solutions. You will be responsible for the development of technically and price competitive applications for Thermal products to fulfill customer requirements where standard products do not fit. You will also work closely with consultants to understand their requirements and collaboratively develop effective solutions.

What you'll do? As a key team player, your responsibilities include :

• Leading a team of Application Engineers of up to 10 and ensure they meet their targets and work in accordance with all policies and regulations.
• Involved in Marketing and Business Development by providing input for whitepapers, social media and other marketing means of communication.
• Ensures the prioritization of activities in partnership with various stakeholders.
• Review RFQs and identify customer requirements / specifications.
• Provide sales and pre-sales support with technical support of product specifications and applications.
• Attend customer meetings with Sales manager as a technical expert.
• Create product and application presentations for customers and consultants.
• Visit consultants on a regular basis, owning the relationships and collaborate in developing effective solutions.

What makes you successful? Bring your passion and expertise with :

• School Background: engineering background or equivalent education with proven field experience.
• Previous working experience: extensive experience in LOB products and installation, especially for Datacenter or equivalent.
• Solid experience matured in adjacent markets and in similar positions.
• Language skills: fluent English written and verbal required; second language of the in-scope group is nice-to-have.
• Experience in quoting / proposing / installing / managing projects.
• Proficient in using C1 and Oracle Sales Cloud.
• Experience with AutoCAD or similar CAD systems.
• High focus on customer needs.

If YOU are ready to contribute to a thriving and evolving environment, seize the opportunity and apply now! Let's shape your future career together at Vertiv.