Fashion Clienteling Project Manager (F/M/X)

Christian Dior Couture; Paris; Sur place; EUR 70 000 - 110 000; Plein temps

Résumé du poste

Christian Dior Couture is seeking a Fashion Clienteling Project Manager based in Paris to lead activations for shows, client days, and launches. You will coordinate global and local teams to ensure seamless client experiences across markets, with a focus on calendar-driven events and strategic client engagement.

You will analyze nominations and KPIs, collaborate with analysts, and maintain cross‑functional communications to drive turnover and client satisfaction within the Dior brand context.

Qualifications

• 3–5 years of experience in luxury client development or high‑end client relations.
• Very strong analytical skills.
• Fluent in English.
• Team player with ability to coordinate 360° projects.

Responsabilités

• Build and implement a comprehensive fashion client activations calendar.
• Coordinate cross‑functional teams and external partners for events across markets.
• Analyze client nominations and monitor KPIs such as attendance, average transaction value, and turnover.
• Track bookings/sales during events and perform client analysis.

Connaissances

Luxury client development

Analytical skills

English fluency

360° project coordination

Description du poste

Position

Fashion Clienteling Project Manager

Work on all Fashion Client Activations—Fashion Shows, Client Days, and collection launches in store and outside venues—for our most valued clients, ensuring a seamless, elevated, and consistent experience across all markets.

Based in Paris, collaborate closely with Global, Regional, and Local teams to coordinate and follow‑up on all activations throughout the year.

Job Responsibilities

• Events Calendar

  Partner with Client Development teams worldwide to build and implement a comprehensive fashion client activations calendar driven by fashion shows and key business moments (collection launches, market opportunities, product focus), ensuring local relevance within a global framework.

• Client Nominations & KPIs Monitoring
  • Conduct analysis to develop smart client nominations for all fashion events.
  • Follow-up on KPIs such as attendance, conversion rate, average transaction value, and turnover.
  • Track global bookings/sales during events.
  • Perform client analysis and competition benchmarking.
  • Collaborate with the Business Analyst to support activities and generate new ideas.
  • Maintain a departmental newsletter.
  • Plan for operational and cross‑functional collaboration.
• Operational & Cross‑Functional Collaboration

  Liaise with key teams across the organization to improve efficiency, including:

  • Business Unit teams to define product assortments and targets.
  • VM teams to design impactful product set‑ups and seamless client journeys.
  • Events & Image team to ensure consistency and service excellence across all event touchpoints.
  • Dior Academy for training and styling across all events.
  • Retail Performance teams to work on sales apps and follow‑up on deposits/invoicing.
  • Finance team to monitor budget and ROIs closely.

Profile

• Minimum 3–5 years of experience in luxury client development or high‑end client relations, ideally within Fashion or Luxury sectors.
• Very strong analytical skills.
• Fluent in English.
• Strong strategic and analytical mindset combined with creativity and a deep understanding of luxury market dynamics.
• Results‑driven profile with a strong sense of service excellence and brand sensitivity.
• Team player, at ease with coordinating 360° projects.