Facilities Manager

JLL; Paris; On-site; EUR 70,000 - 110,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) seeks a capable facilities professional to supervise daily services at a Christie’s client site in Paris. You will coordinate soft services, manage supplier relations, and ensure high service quality across events, moves and maintenance.

The role requires strong stakeholder engagement in a fast-paced, multi-language environment. Fluency in English and French is preferred.

Qualifications

• Experience in facilities management and service delivery on large client sites.
• Strong stakeholder management and multi-lingual communication.
• Experience with budgets, procurement and PO processes.

Responsibilities

• Oversee day-to-day facilities services and client site operations.
• Lead small works, events coordination, and space optimization.
• Manage budgets, invoices, and supplier relationships to meet service levels.

Skills

Stakeholder mgmt

Facilities management

Budgeting

Tools

Corrigo

JDE

SharePoint

Microsoft Office

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Deputize for the Senior Facilities Manager by managing all aspects of the Facilities services on the client site, ensuring the smooth running of day-to-day Facilities operations on the client site. Take the lead for day-to-day soft services with a focus on the cleaning contract and all JLL & Christie'ssuppliers. Assist with ad-hoc works requests, planned maintenance (Corrigo), raising of POs, managing budgets and invoicing for the Facilities OPEX budget.In the absence of the SFM, lead on stakeholder management, building engagement with site users, managing a busy small works projects schedule and helping guide our client into better ways of working. Always ensuring a high service quality. The built environment is key and it's important that Christie's staff and clients have a safe working environment. Ensure that Christie's staff are dealt with in a professional, timely and efficient manner.Key Responsibilities/Tasks:Duties to include but not limited to the following:To manage all day-to-day aspects of the Facilities contract, ensuring the required service level and standards are being maintained.Coordinate ad hoc requests for Events, exhibitions etc. Quarterly audit and annual service review.Act as a link between internal clients and onsite maintenance & cleaning teams to ensure prompt, professional customer service for all issues that arise.Point of contact for furniture and office supplies. Review and approve stationery orders, ensuring value for money.JLL Quality Manager and administration, keeping SharePoint information up to date.Manage small internal moves & optimisation of office space. Assisting the FM in projects, moves & changes.Lead on some smaller works and installations onsite, communicating with Security and all stakeholders.Be a champion for sustainability and energy conservation management and support Facilities team in driving initiatives forward.Small team, so sometimes a 'Hands on approach' is required in office moves/installation.What this job involves:Relationship ManagementFirst point of contact and dealing with and coordination of staff queriesDevelop a close working relationship with Key Christie's Stakeholders, Landlords, Managing Agents and all FM vendors to ensure that they fully understand the Christie's culture and become partners in delivering a high-quality service.Able to communicate and build trusted relationship in a multi-lingual, multiple country business (French)Act as \"the face of facilities\" with strong visible presence across all departmentsConduct regular walkabouts throughout the building, proactively engaging with staff to identify and address facilities needs before they escalateBuild confidence among Christie's staff to contact this role directly rather than escalating to the Senior Facilities ManagerPerform pre-exhibition walkthroughs and condition checks using standardized checklists to ensure spaces meet required standardsContract ManagementAssist with the management of vendors and contract management.Attend monthly contractor & supplier meetings, ensure minutes are saved on SharePoint.Onboarding of vendors.Take direct ownership and day-to-day management of key supplier relationships including: Nitandus (cleaning), coffee machines, water fountains, and office suppliesWork with suppliers (Vinci, Nitandus) to implement direct Corrigo ticket raising, reducing administrative burdenService Delivery ManagementMaintain role as primary contact for service requests generated by the Christie's staff on the dedicated Corrigo systemPoint of escalation and coordination for Corrigo generated service SLA failures and outstanding work ordersManage the dedicated Corrigo system to ensure that tickets are completed within SLA and the system is updated to reflect status.Manage a range of contracts & suppliers to include stationery, furniture, vendor machines, tea/coffee supplies, business stationery ordering, plants.Provide end-to-end ownership of facilities requests from initial receipt through to completion and customer feedbackManage minor works and repairs (under €30,000) independently, including: repainting offices, installing bookshelves, small building fabric repairs, internal moves of 2-3 peopleReceive and respond to requests via multiple channels: phone, email, text message, Corrigo work orders, and in-personCoordinate directly with third-party vendors for routine service delivery without requiring Senior FM involvementCheck and verify completion of vendor-raised Corrigo tickets to ensure quality standardsSupport the FM and Account Director when requiredPromote JLL and Christie's core values.Promote and support Sustainable practices and achievement of targets.Support portfolio wide initiatives.Support with the creation of presentations and communications.Coordination of FM operations management activities for direct delivery team (PPE, uniforms, tools, equipment, staff availability/absence etc.) to support the FMs/AD.Ability to cover for the Facilities Managers remotely during periods of absence.Ad-hoc tasks as required.Health & SafetyEnsure accurate and timely reporting of staff, equipment and systems' malfunctions and near-misses in both Client's and JLL's reporting tools.Drive adherence to environmental and health and compliance. Work with contractors to receive all necessary documents to ensure compliance.Manage SocaTech and all mandatory controls including issuing inspection report copies to clients and VinciChase compliance on observations, obtain quotes for remediation, and track completionAdminister JLL internal health and safety requirements including audits, site visits, and access to work permitsFinancial ManagementProactively manages the budget documentation/forecast and administer the works to ensure budget compliance for sites.Ensure spending is as per quarterly/monthly forecast and oversees all accruals, re-classes, invoices, etc.Manage of GRs and PO creation in JDE.Responsible for raising supplier purchase orders on Christie's systems JDE system, liaising with Christie's local Finance team.Monthly and quarterly forecast spend, etc.Assist the FM and JLL Finance Team in P&L spend and budgeting, raise PO's, monthly check etc.Raising & receipting Purchase Orders (PO) on a timely basis in Christie's IT system following approval (not after the date of invoice but when service is rendered) for OPEX and CAPEXFollowing up PO not used and reverse PO that won't be used on a monthly basis (check payment in JDE)Answering operation suppliers' notifications and get accounting statements to have confirmation client accounts are up to date for main important suppliers (especially at half and year-end report periods)Skills & Experience:Self-motivated person and able to play in a teamConfident and smart appearanceLanguages: fluent in English & FrenchAbility to multi-task and be very well organisedExcellent organisational skillsStrong stakeholder management skillsStrong interpersonal skills with training experience to guide multifunctional teamsGood finance knowledgeExcellent PC skills, proficient in Microsoft Word, Excel, Outlook.Interest in continuous improvement and development.Driven to meet deadlines, manage time effectively and work in a pressurized fast paced environment.Appetite to develop and progress in FM or building related disciplineTechnical knowledge: Basic understanding of building engineering systems (HVAC, water systems, first fix) to enable informed conversations with vendors and identification of technical issuesSolutions-focused mindset: Demonstrated ability to find creative solutions rather than defaulting to \"no\"; able to work around constraints and identify alternative approachesAgility and adaptability: Capable of pivoting quickly in a non-standard FM environment where two-thirds of activity relates to events, sales, and exhibitions rather than traditional office operationsProblem-solving under pressure: Military-style approach to finding solutions when standard procedures cannot be followed; ability to assess risks and implement safe workaroundsProcess improvement orientation: Ability to identify gaps in documentation and procedures, and create standardized processes where none currently existStrong influencer: Confidence and presence to redirect stakeholders away from the Senior FM and establish themselves as the primary facilities contactProactive and visible: Comfortable spending significant time on the ground among building users rather than desk-based; able to anticipate needs through observationIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.