Facilitator

JR France; Hauts-de-France; Sur place; EUR 35 000 - 45 000; Plein temps

Résumé du poste

Une entreprise dynamique recherche un Local IT Facilitator pour une mission de 6 mois à Templemars, France. Le candidat idéal sera responsable de la maintenance des infrastructures IT critiques et de la gestion des demandes de service quotidiennes, tout en travaillant en étroite collaboration avec les équipes régionales et globales. La maîtrise de l'anglais est essentielle, le français est un atout.

Qualifications

• Expérience prouvée en soutien IT et dépannage.
• Connaissance approfondie des infrastructures réseau et gestion des serveurs.
• Expérience avec les systèmes UPS et les installations de salles de réunion.

Responsabilités

• Agir comme point de contact principal pour les escalades IT locales.
• Coordonner tous les projets IT locaux et demandes.
• Assurer la disponibilité et la fiabilité des systèmes critiques.

Connaissances

Soutien technique

Gestion de réseau

Résolution de problèmes

Compétences de communication

Description du poste

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Role Summary: We are looking for a highly motivated Local IT Facilitator to join our team in Templemars, France. This 6-month fixed-term role will be the primary point of contact for all local IT escalations and services. The successful candidate will ensure the smooth operation and maintenance of critical IT infrastructure and support systems at the Templemars site, handling day-to-day IT service requests, break-fix interventions, and project-related activities.Job: Local IT Facilitator (6-Month Fixed-Term Employment)Location: Lille, Templemars (France)Contract Type: 6-Month Fixed-Term EmploymentKey Responsibilities:Primary IT Contact: Act as the Single Point of Contact (SPOC) for all local IT escalations.Technical Support & Troubleshooting: Provide hands-on support and troubleshooting for:Network infrastructureMeeting room IT setups (Audio/Video/Connectivity)Timesheet devices & systemsUPS power systems within the local datacenterPrinters & peripheral devicesServer, datacenter, and network equipment break-fix interventionsOther local IT systems as applicableIT Project Coordination: Coordinate all local IT-related projects and requests, ensuring timely execution.Access & Intervention Planning: Facilitate access, interventions, and planning for IT-related projects, collaborating with internal and external stakeholders.Feasibility Input: Participate in meetings to review new IT requests, providing insights on feasibility, resources, and timelines.Routine Checks & Preventive Maintenance: Conduct regular checks, preventive maintenance, and health assessments of the local IT infrastructure.System Availability & Reliability: Ensure the availability and reliability of critical systems such as servers, networks, UPS, and meeting room devices.Collaboration with Teams: Work closely with regional/global IT teams and third-party vendors as required.Proactive Communication: Keep stakeholders informed about planned interventions, outages, or any issues affecting local IT services.Record Keeping & Reporting: Maintain accurate records of interventions, maintenance activities, and incident resolutions, and provide regular reports on service status, risks, and improvement opportunities.Qualifications & Skills:Proven experience in IT support and troubleshooting.Strong knowledge of network infrastructure, server management, and IT systems.Experience with UPS power systems and meeting room setups (Audio/Video/Connectivity).Ability to work independently and handle multiple tasks effectively.Strong communication skills to liaise with stakeholders at various levels.Experience with IT project coordination and working with external vendors is a plus.Strong problem-solving skills and attention to detail.Fluency in English; French is a plus.