Facilitateur d'équipe - 90% à temps plein

DG DES PATRIMOINES ET DE L'ARCHITECTURE; Paris; Sur place; EUR 30 000 - 50 000; Plein temps

Résumé du poste

Une entreprise hôtelière innovante recherche un assistant manager dynamique pour superviser les opérations quotidiennes. Vous serez responsable de l'accueil des clients, de la gestion des réservations et de la formation de l'équipe pour garantir un service exceptionnel. Ce rôle offre l'opportunité de travailler dans un environnement diversifié et stimulant, où chaque jour apporte de nouveaux défis. Si vous êtes passionné par l'hospitalité et aimez interagir avec des gens du monde entier, cette position est faite pour vous. Rejoignez une société qui valorise la diversité et l'innovation dans le secteur hôtelier.

Prestations

Programme de formation spécial

Plan de développement personnel

Récompenses pour bonnes performances

Qualifications

• 2 ans d'expérience en gestion ou coaching, pas nécessairement dans l'hôtellerie.
• Connaissance des lois sur l'emploi, la santé et la sécurité.

Responsabilités

• Gérer les opérations quotidiennes de l'hôtel et inspirer l'équipe.
• Maximiser les opportunités de revenus tout en contrôlant les coûts.

Connaissances

Gestion hôtelière

Compétences en communication

Analyse de problèmes

Gestion du temps

Travail d'équipe

Formation

Diplôme en gestion hôtelière ou domaine connexe

Outils

Système de gestion hôtelière

Système de point de vente

Description du poste

As an assistant hotel manager, you are responsible for the day-to-day operation of the hotel. Naturally, you are an excellent ambassador yourself, enthusiastic, optimistic, and treating everyone with respect. You work together with your team guiding, coaching, and inspiring them to deliver exceptional service while maximizing revenue opportunities and controlling costs; all the time ensuring the total safety of guests and employees.

You will:

• welcome our guests and help them check in and check out at the kiosks
• maintain the hotel environment to ensure a clean and comfortable experience
• know the places to shop, eat, drink, club, and generally experience the best the city has to offer
• handle reservations and process administrative matters
• work with our Hotel Management System
• manage daily SocietyM meeting rooms and functions where applicable

Stewardship:

• lead, encourage, and inspire Ambassadors in order to support the operational procedures of citizenM
• ensure a sound understanding of citizenM brand values
• coach and train ambassadors, develop and nurture talent, provide feedback and monthly evaluations
• demonstrate excellent problem analysis skills and decision-making
• create shift schedules, ensure adequate cover at all times, and assign daily tasks
• be responsible for your own personal planning and work organization
• ensure a working understanding of legislation that governs the operation of a hotel and its activities; including employment law, health and safety, food safety, alcohol licensing, first aid, and fire safety

Food and Beverage:

• work with the team to serve our guest canteenM
• work with Point of Sale system
• demonstrate exceptional product knowledge of canteenM and guarantee quality
• manage daily f&b revenue targets and drive commitment to monthly results

Maximize Revenue Opportunities:

• seek opportunities to generate revenue while providing added value to our guests
• coordinate with Housekeeping and Engineering to manage the hotel room inventory, ensuring the rooms are maintained and presented in top condition
• report daily hotel revenue and be responsible for the handling of cash

Cost Control:

• manage the purchasing of all food and beverage items and hotel operating equipment
• manage stock in line with fluctuating levels of business, minimizing waste
• ensure respect for the property in which you work
• are fluent in English; any other language is considered a plus
• are in possession of a valid work permit
• do not need specific hotel experience but need to have 2 years or more managerial/coaching experience
• are a team player
• love to meet and greet different people
• are passionate about the things you’re doing

We...

• offer you a mobile job, never dull or standard
• offer you a special training program and a personal development plan
• reward you for good performance

Please note that we are only able to consider applicants with the right to work in France.

Your Shift:

Our hotel operates 24/7 with a rotating flexible schedule. Full-time: morning or afternoon shift, with the possibility to do night shifts occasionally.

citizenM loves diversity. We are an equal opportunity employer and welcome applications from anyone.

citizenM is a hotel providing affordable luxury for the mobile citizens of the world. With style that will knock your socks off, we offer citizens a real home from home, plus the world’s fluffiest pillows. Our typical guest is a frequent traveler who is quality and design-driven, and cost-conscious. We currently have hotels in Amsterdam, London, Glasgow, New York, and Paris, with more to come in Europe, the USA, and Asia. We are proud to have put the hospitality back into the hospitality industry and have received numerous awards for our groundbreaking approach. citizenM is a global hotel company that dares to be different in everything we do. We're open-minded, with open hearts and global minds. Looking for people who love people, that's how we make the world feel at home. Would you like to bring your talent to a refreshingly different company?