F&B Divisional Trainer

t; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading hospitality brand in Paris is seeking a dynamic F&B Divisional Trainer to enhance customer service excellence. The role involves coaching and training associates, handling inquiries, and improving operational efficiency. Ideally, candidates should hold a degree in Hospitality or Tourism Management and have relevant management experience. Join a passionate team committed to exceptional guest experiences.

Qualifications

• Minimum 2 years’ experience as F&B Manager or Senior Restaurant Manager.
• Strong experience in creating and executing training plans.
• Banqueting experience is an advantage.

Responsabilités

• Handle guest and colleague inquiries courteously and efficiently.
• Maximize associate productivity through flexible scheduling.
• Assist in maintaining operational manuals for the division.
• Coordinate colleague recognition programs.
• Embrace new technologies to improve service and productivity.

Connaissances

Training needs analysis

Interpersonal skills

Operational skills

Administrative skills

Formation

University degree in Hospitality or Tourism Management

Description du poste

Overview

What is your passion? Whether you are into sports, cooking, traveling or music, at Hyatt we are interested in YOU. At Hyatt, we welcome people who bring the same amount of care and passion to their work as they do their hobbies – people who put our guests at the heart of everything they do. We are now looking for a dynamic, engaging, and dedicated F&B Divisional Trainer to join our enthusiastic and passionate team at Grand Hyatt Bali.

The goal of the F&B Divisional Trainer is to ensure that all associates deliver on the Hyatt brand promise and provide exceptional guest service at all times. You will be responsible for driving customer service excellence by coaching, training, and guiding our F&B associates to deliver seamless experiences for both external guests and internal colleagues. This role will also manage training needs based on guest feedback, coordinate colleague recognition programs, and support outlet managers and departmental trainers in building a strong service culture across the division.

As F&B Divisional Trainer, you will handle guest and colleague inquiries in a courteous and efficient manner, maintain positive working relationships, and maximize associate productivity through multi-skilling and flexible scheduling. You will also respond to Consumer Audit results, ensure implementation of Hyatt service standards, and assist in maintaining updated operational manuals for the division. A key part of the role is embracing new technology and methods to continually improve learning, service, and productivity.

Responsibilities

• As F&B Divisional Trainer, handle guest and colleague inquiries in a courteous and efficient manner.
• Maintain positive working relationships and maximize associate productivity through multi-skilling and flexible scheduling.
• Respond to Consumer Audit results and ensure implementation of Hyatt service standards.
• Assist in maintaining updated operational manuals for the division.
• Embrace new technology and methods to continually improve learning, service, and productivity.
• Coordinate colleague recognition programs and support outlet managers and departmental trainers in building a strong service culture across the division.

Qualifications

• Ideally holds a university degree or diploma in Hospitality or Tourism Management.
• Minimum 2 years’ work experience as F&B Manager or Senior Restaurant Manager in a large operation.
• Strong experience in training needs analysis, creating annual training plans, and executing them effectively.
• Good operational, administrative, and interpersonal skills.
• Banqueting experience will be an advantage.