Expert(e) support technique - 91

Monnoyeur Group; Saint-Michel-sur-Orge; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

Une entreprise leader dans le secteur des équipements recherche un(e) Expert(e) support technique basé(e) à Saint-Michel-sur-Orge. Vous serez chargé(e) de fournir une assistance technique aux clients et à l'équipe interne, en garantissant la qualité du support. Un Bac +2 ou une expérience significative en maintenance ou mécanique est requis. Rejoignez une équipe valorisant l'innovation et la culture de diversité, avec une gamme complète de services allant de la vente à la transformation numérique.

Qualifications

• Bac +2 niveau dans le domaine de maintenance ou mécanique préférable.
• Connaissance approfondie dans le domaine technique (mécanique, hydraulique, topographie).
• Connaissances de base des outils IT et systèmes d'information.

Responsabilités

• Fournir une assistance de premier niveau aux parties prenantes internes et externes.
• Suivre et maintenir les équipements connectés par des mises à jour à distance.
• Garantir la qualité des services d'assistance.

Connaissances

Compétences analytiques

Écoute active

Rigueur

Réactivité

Adaptabilité

Formation

Bac +2 en maintenance, mécanique ou topographie

Description du poste

Expert(e) support technique - 91 page is loaded

Expert(e) support technique - 91

Apply remote type Onsite locations SAINT MICHEL SUR ORGE time type Full time posted on Posted 3 Days Ago job requisition id JR683

SITECH France, est le distributeur exclusif des systèmes de guidage d’engins et de matériels de topographie Trimble pour les Travaux Publics en France. SITECH France est leader sur son marché.

L’entreprise est une filiale de MONNOYEUR, acteur mondial des biens d’équipement dans les secteurs de l’industrie, la construction et l’agriculture.

Nous recherchons un(e) Expert(e) support technique basé(e) à Saint-Michel-sur-Orge (91).

Job Description Summary

JOB PURPOSE

Based on the activities assigned by his/her line manager, the technical advisor advises and informs customers, partners and the internal network, on all technical issues, across the entire product range.

Job Description

SIGNIFICANT ACTIVITIES- Provide first-level assistance to internal and external stakeholders (customers, internal network, partners) via all types of channels (telephone, forum, email, etc.) and produce a summary in the business tool- Assist customers and internal teams in the use of manufacturer tools- Monitor connected equipment (Product Link, Workmanager, etc.) and raise awareness among and prevent the risk of failure- Maintain connected equipment by performing remote updates- Create opportunities in the business tool in conjunction with internal teams- Perform remote diagnostics using manufacturer's business toolsRESPONSIBILITIES AND SCOPE FOR ACTION- Guarantee the quality of support and assistance to stakeholders- Ensure user support (customers, internal network, partners, remote monitoring software(s))- Be a level 1 technical referent- Know and apply internal and external compliance procedures and rulesPROFESSIONAL KNOWLEDGEDIPLOMA(S) AND/OR EXPERIENCE(S)Bac +2 level in the field of maintenance and mechanics or topography preferred or significant experience preferredSPECIFIC KNOWLEDGE(S)Technical skill(s)- Professional product knowledge (ranges, features, etc.)- Knowledge professional in-depth in the field technical (mechanics, electrical engineering, hydraulics, topography, etc.)- General knowledge of health, safety and environmental regulations- Basic knowledge of IT tools and information systemsBehavioral skill(s)- Analytical skills- Interpersonal skills- Active listening- Rigor- Responsiveness- Adaptability

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By joining Monnoyeur, you'll be part of a team that empowers you to take initiative, values your unique perspective and encourages you to drive positive change while respecting our values of Entrepreneurship, Friendliness, Courage and Respect.

We cultivate a culture that fosters innovation, teamwork and growth through our ILEAD leadership principles - Inspire, Link Up, Empower, Care and Deliver.

Our people are our most valuable asset in serving the business community as a trusted local partner in capital goods for industry, construction and agriculture. We offer a comprehensive range of services - from sales and leasing to training and digital transformation. Our proximity to our customers enables us to understand their unique needs, adapt our solutions and continuously improve our offerings, especially in the areas of digital and energy transformation.

Our workplace is an inclusive and supportive environment that celebrates diversity and equal opportunity. Rooted in our Diversity Charter, signed by our CEO Philippe Monnoyeur in 2020, our social and human resources policies focus on fostering a non-discriminatory environment where every individual can thrive.