Expert-Comptable H / F

MGI Consultants; Paris; Sur place; EUR 30 000 - 50 000; Plein temps

Résumé du poste

Ein dynamisches Unternehmen sucht einen engagierten Customer Care Officer, der fließend Englisch, Französisch und Deutsch spricht. In dieser spannenden Rolle unterstützen Sie Kunden bei der Nutzung der Yousign SaaS-Anwendung und entwickeln Strategien zur Kundenbindung. Sie werden Teil eines innovativen Teams, das Wert auf Autonomie und Zusammenarbeit legt, während Sie in einem schnelllebigen Umfeld arbeiten. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu helfen und Beziehungen aufzubauen, ist dies die perfekte Gelegenheit für Sie, Ihre Fähigkeiten einzubringen und zu wachsen.

Prestations

Charity Day offered

Employee Stock Ownership Plan (ESOP)

Remote equipment

Private health insurance

Life insurance

Learning & talent development advantages

CSE Moka.Care subscription

Regular team events

Biannual company meetings

Qualifications

• 1+ Jahre Erfahrung in der Kundenbetreuung oder im Kundenservice.
• Starke analytische Fähigkeiten und Verhandlungsgeschick.

Responsabilités

• Unterstützung von Kunden bei der Nutzung der Yousign SaaS-Anwendung.
• Entwicklung und Abschluss kleiner Geschäfte mit Kunden.

Connaissances

Service Level Agreements (SLAs)

Customer Care

Customer Support

Analytical Skills

Negotiation Skills

Fluent in English

Fluent in French

Fluent in German

Outils

Salesforce

Description du poste

As a Low touch Support agent, you will be in direct contact with French & German customers and prospects proposing solutions to provide them the support they need. You will be responsible for closing our application prospects & existing customers and supporting them throughout their journey. Your missions will be:

Support

• Assist prospects with Yousign's SaaS application adhering to Service Level Agreements (SLAs) for response and resolution times.

Closing

• Develop and close small deals with prospects & existing customers.

Retention

• Develop and implement strategies to reduce churn.

Relationship Management

• Assist our low-tier customers during their journey.
• Follow up on renewals.

Who are you?

Feel like applying? Here are the main skills that will help you thrive as Yousign's next Customer Care Officer (German speaker, F / M / X):

• You already have 1 year of experience working closely with a large base of customers, ideally in Customer Care or Customer Support, and are able to negotiate with them.
• You have strong analytical and redactional skills, helping you understand and manage our customers' needs.
• You are an autonomous team player and willing to evolve in a fast-paced environment.
• You speak fluent English, French, and German.
• Having experience working with Salesforce is a strong nice-to-have.

However, if you don't match all of those criteria, no worries! You can still apply and let us know how you will be a good fit for the position; our Talent Acquisition team will have a close look at your application.

What will you find at Yousign?

• A dynamic scale-up that puts people first.
• A management style that encourages autonomy and cohesion through common Objectives and Key Results (OKR).
• Top-notch work culture and methods.
• Regular team events and biannual company meetings.
• Numerous perks & benefits such as: charity day offered, ESOP, remote equipment, private health and life insurance (Alan), learning & talent development advantages, CSE Moka.Care subscription, and more!

Equal Opportunity at Yousign

At Yousign, we embrace uniqueness and ensure every team member has an equal chance to contribute.

We offer equal job opportunities and maintain transparent, fair processes across the board, including pay.

Join us at Yousign, where our differences fuel creativity and strength. Let's leap into this amazing adventure together!