Experienced Service Desk Agent - FR/EN

NSI Luxembourg P.S.F.; Bertrange; Sur place; EUR 30 000 - 50 000; Plein temps

Résumé du poste

Join a dynamic and innovative company that values human connections and teamwork. As a Service Desk Agent, you will play a crucial role in supporting clients in the financial sector, ensuring their IT needs are met effectively. With a focus on customer orientation and a multicultural environment, this position offers the opportunity to grow within the NSI family. You'll be involved in exciting projects and receive continuous training to enhance your skills. If you're ready to embrace a challenging role with a competitive salary package, this is the perfect opportunity for you.

Prestations

Permanent contract

Training courses

Dynamic environment

Career development opportunities

Competitive salary package

Qualifications

• At least 2 years experience in a similar position.
• Fluent in French and English, German or Luxembourgish is a plus.

Responsabilités

• Support on network infrastructure and call handling.
• Monitor critical systems and participate in improvement projects.

Connaissances

Ticketing Tools

MS Windows systems

MS Office

Office 365

Active Directory

SharePoint

Customer Orientation

Team Spirit

Formation

ITIL Certification

Description du poste

To reinforce our teams, we are looking for an experienced Service Desk agent speaking French and English (H/F/X)

Your main responsibilities:

• Mainly in the financial field, you will have to adapt yourself to different situations by using your experience, your knowledge but also your colleagues advice
• Involvement in customer projects will also be expected.
  More specifically, the following tasks will need to be performed:
  • Support on network infrastructure,
  • Call handling, tracking, dispatching, and escalation,
  • Monitoring critical systems,
  • Participation to infrastructure improvement projects.
    

Your profile:

• You have at least 2 years experience in a similar position in which you have developed your knowledge in IT products like : Ticketing Tools, MS Windows systems, MS Office (including Outlook), Office 365, Active Directory, SharePoint...
• Fluent in French, English. German or Luxembourgish are an asset.
• Open-mindedness and readiness to work in a multicultural environment
• Strong team spirit and customer orientation
• Very important: given the 24/7 service provided to customers, availability to work nights and weekends is required
• ITIL certification would be a valuable asset

If at the end of the recruitment process your application is successful, you will be asked for a criminal record.

What is offered :

• Take the opportunity to join our "NSI family", where human values remain at the heart of our priorities
• Permanent contract
• Training courses
• Dynamic and innovative environment
• Be in the position to open your career perspectives
• Competitive salary package
  

If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.

Are you legally authorized to work in the European Union?

YES

NO

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Company NSI Luxembourg P.S.F. Contact FR EN SUpport Address 25 Rue Henri Koch4354 Esch-sur-Alzette, Luxembourg, Luxembourg Website: www.linkedin.com/company/nsi-luxembourg