Experienced Consultant - Service Operations

McKinsey & Company, Inc.; Paris; Sur place; EUR 50 000 - 100 000; Plein temps

Résumé du poste

An established industry player is seeking a Consultant to join their Operations Practice in Paris. This role involves solving complex operational challenges for leading global organizations, blending strategic thinking with hands-on practicality. You will engage in problem-solving, develop digital strategies, and implement innovative solutions that enhance client productivity. With a strong focus on professional development, you will receive exceptional training and mentoring, preparing you to tackle the most pressing issues in service-oriented industries. If you're ready to make a significant impact and grow your career, this opportunity is for you.

Qualifications

• Master's degree with exceptional academic performance.
• Experience in digital solutions and robotics in service industries.

Responsabilités

• Identify client issues and develop operational strategies.
• Shape clients' digital agendas and transform operational models.

Connaissances

Digital Solutions

Robotics

Lean/Six Sigma

Quantitative Problem-Solving

Leadership

Communication Skills

Formation

Master's Degree

Description du poste

Your Growth

You will be based in one of our European offices as part of our Operations Practice.

The Operations Practice assists our clients in solving complex operational challenges. Blending strategic thinking with hands-on practicality, our teams of consultants and experts work to develop and implement operational strategies that solve our clients’ most pressing problems.

McKinsey’s Service Operations service line is part of our Operations Practice. It helps clients create and execute service strategies that lead to competitive advantage, an improved customer experience, higher effectiveness and quality of work, and measurable bottom-line impact.

The service areas we work in range from end-customer services (e.g., call centers and field services) to internal back-office operations (e.g., in IT, HR, and Finance). In each of these areas, we help our clients enhance their productivity and set them up for the future, which, in many cases, leads to the longer-term transformation of the operating model (including structures, processes, technology, and people).

When you join McKinsey as a Consultant, you join a firm that will challenge you and invest heavily in your professional development. You will have the opportunity to work in dynamic teams and help leading global organizations solve some of their most challenging and complex problems.

Your Impact

You will play an active role in problem-solving for clients, including identifying issues, forming hypotheses, designing and conducting analyses, and synthesizing conclusions into recommendations.

You will shape the clients’ digital agendas, create the next generation of operational models, and digitally transform end-to-end journeys using advanced analytics, robotics, and agile methodologies in service-oriented industries. Additionally, you will assist our client teams in developing strategies and technology roadmaps for implementing processes and operating systems that support applications connected to digital service operations.

You will also gain new skills and build on the strengths you bring to the firm. You will receive exceptional training, frequent coaching, and ongoing mentoring from colleagues and senior leaders on your teams.

Your application should be in English and include your CV and your transcripts (high school, university, etc.), indicating all relevant grades.

Your qualifications and skills

• A master’s degree and exceptional academic performance.
• Broad experience in modern technologies (digital solutions) and robotics, preferably in the banking, insurance, or software industry or from specialized consultancies (e.g., digital Service Operations, end-to-end process digitalization, lean/Six Sigma, and zero-based budgeting).
• A proven record of leadership in a work setting and/or through extracurricular activities.
• Mobility and enthusiasm for taking on European assignments during the work week.
• Exceptional analytical and quantitative problem-solving skills.
• The ability to communicate complex ideas effectively, both verbally and in writing, in French and English