Experienced Casino Manager

JR France; Les Ulis; Sur place; EUR 40 000 - 70 000; Plein temps

Résumé du poste

A leading company in the hospitality sector is seeking a Casino Department Manager to oversee operations and staff in a dynamic environment. The role requires strong management skills, financial acumen, and the ability to ensure guest satisfaction while adhering to gaming regulations. Ideal candidates will have a background in hospitality management and proven experience in a casino setting.

Qualifications

• Two to five years of managerial experience in a casino.
• Completion of Gaming Board/Commission approved dealer school.
• Ability to manage financial aspects and headcount.

Responsabilités

• Leads and manages casino operations and staff performance.
• Achieves revenue and guest satisfaction targets.
• Maintains compliance with gaming regulations.

Connaissances

Management

Communication

Problem-Solving

Interpersonal Skills

Customer Service

Conflict Resolution

Planning

Coaching

Organizing

Staffing

Formation

Bachelor’s degree in hospitality management

Business administration

Outils

Intermediate computer skills

Description du poste

Job Description:

Position Summary: Leads and manages the ship’s Casino Department with an emphasis on core functions including: casino operations, achieving revenue and guest satisfaction targets, maintaining compliance with gaming regulations, building relationships with VIPs, and overseeing staff performance management.

Hiring Requirements:

1. Two to five years of progressive managerial experience in a casino within an upscale hotel, resort, or cruise line (shipboard experience preferred).
2. Satisfactory completion of Gaming Board/Commission approved dealer school.
3. Ability to manage financial aspects of a casino, including cost efficiencies and revenue growth through promotions and up-selling.
4. Capacity to manage headcount supporting vessel needs.
5. Strong management skills in a multicultural environment.
6. Excellent communication, problem-solving, decision-making, and interpersonal skills.
7. Superior customer service, team building, and conflict resolution skills.
8. Strong planning, coaching, organizing, staffing, controlling, and evaluating skills.
9. Intermediate computer skills.
10. Understanding of basic accounting principles.
11. Knowledge of customer service policies and practices.
12. Understanding of human resources policies and ability to manage international staff positively.
13. Ability to administer disciplinary actions effectively.
14. Bachelor’s degree in hospitality management, business administration, or a related field from an accredited institution or equivalent (preferred).