European Motorbike Dealer Service Manager – EV

Jonathan Lee Recruitment; Paris; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A global motorcycle brand is seeking an experienced European Motorbike Dealer Service Manager, ideally based near Paris. This role involves managing dealer service performance across Europe, driving customer satisfaction, and expanding the market share for EV motorbikes. The successful candidate will have a degree in business or marketing, extensive service marketing experience, and a passion for motorcycling.

Prestations

Competitive package

Qualifications

• Many years of relevant work experience.
• Extensive service marketing experience.
• Knowledge of dealer service/parts operations.

Responsabilités

• Ensure the timely publication of customer engagement events.
• Drive growth in After Sales Service to expand customer market share.
• Ensure effective resolution of customer complaints.

Connaissances

Service marketing

Territory management

Knowledge of dealer service operations

Passion for motorcycling

Formation

Degree or master's in business, marketing, or related field

Description du poste

Overview

European Motorbike Dealer Service Manager - EV (ideally based near Paris)

Our client is a globally recognised motorcycle brand with heritage in the UK and internationally. In support of and to further develop their position within the European motorcycle sector, we are seeking a new Motorbike Dealer Service Manager responsible for dealer service performance in Europe and leading the implementation of various service processes. The incumbent will provide guidance on overall business operations, identify areas for improvement, and support the implementation of new projects in Europe, with primary focus on the EV motorbikes range.

Hybrid working, but ideally based near Paris (France). The Dealer Service Manager will have key responsibilities as follows:

Responsibilities

• Ensure the timely publication of customer engagement events planned by the company to generate market excitement and build pre-launch hype.
• Establish EV service workshops in alignment with company standards, ensuring full compliance with safety norms and operational guidelines.
• Drive growth in After Sales Service to expand the customer market share within Europe.
• Achieve workshop loading targets by increasing the number of job orders and overall service volumes as per defined goals.
• Ensure penetration of Extended Warranty (EW), Roadside Assistance (RSA), and Annual Maintenance Contracts (AMC) in line with organizational targets.
• Drive customer satisfaction metrics (e.g., InMoment RSA, Service, Quality of Closure) to meet or exceed set benchmarks.
• Support strategic planning for Spare Parts through market intelligence, dealer visits, competitor analysis, and timely information sharing.
• Ensure effective resolution of customer complaints within agreed timelines, including onsite resolution and feedback management.
• Promote service engagement campaigns through collaboration with distributors and participation in customer-centric events such as rides and campaigns.
• Lead product quality reporting initiatives, including collection of PDI feedback from distributors, warranty claim parts audits, and service process quality audits across the network.
• Design and implement attractive service schemes aimed at driving workshop footfall and increasing service touchpoints within Europe.
• Ensure proactive customer communication regarding safety tips during natural calamities, promote peace-of-mind products such as RSA, insurance renewals, AMCs, and Extended Warranties.
• Conduct regular meetings (virtual/in-person) with the aftersales regional retail team to assess on-ground realities and identify business improvement opportunities.
• Support the organization in understanding customer profiles and expectations to refine and improve service offerings.
• Provide spare parts management assistance to channel partners and facilitate seamless coordination with the factory team.
• Ensure new model service readiness, including timely service training, procurement of initial parts kits, and availability of tools and equipment in Europe.
• Support onboarding and operational setup for new dealers in the assigned territory.
• Ensure timely completion of all service-related projects, in line with organizational targets and deadlines.
• Lead process enhancements for the customer journey to reduce customer complaints and monitor NPS to provide a better customer experience.
• Accountable for boosting dealer profitability and the dealership's service absorption ratio.

This position is a new role in the organisation and is instrumental in the continued expansion of their brand and range of EV motorcycles in Europe. It will have close contact with the international manufacturing group.

Qualifications

• With a degree or master's in business, marketing or related technical field.
• Many years of relevant work experience.
• Extensive service marketing experience.
• Knowledge of dealer service/parts operations.
• Territory management and dealer contact experience.
• Passion for motorcycling and experience of working with global brands is advantageous.

Additional Information

This role comes with a competitive package and supports an existing operation based in Europe.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. To ensure your CV is processed effectively, please include your name, email address, phone number and location (postal code or town/county, as a minimum).