EU Fulfilment Operations Leader

Fanatics Betting & Gaming; Paris; Híbrido; EUR 140.000 - 210.000; Jornada completa

Descripción de la vacante

Fanatics Commerce seeks a seasoned Head of Operations - EU Fulfilment to lead end-to-end customer fulfilment across the EU, spanning owned and third-party operations. You will shape capacity, drive performance, and steer strategy to speed delivery and cut costs.

Based in France with hybrid work, you will partner with UK/EU leaders, manage vendor performance, and embed continuous improvement using data and AI-enabled insights to elevate fan experience across channels.

Formación

• 10+ years of operational leadership experience within complex, multi-site or omni-channel organisations.
• Proven experience managing 3PLs with SLA ownership and performance governance.
• Strong understanding of end-to-end supply chain from first mile to final mile.
• Demonstrated track record as a change leader across operational environments.
• Effective communicator and influencer in regional, matrixed stakeholder environments.
• France-based operational experience is essential for leading on-the-ground operations.
• Experience developing and executing operational plans delivering measurable improvements.

Responsabilidades

• Lead end-to-end customer fulfilment across the EU region and build capacity with owned and 3PL operations.
• Develop and execute operational strategies to improve speed, reduce cost, and lower defects across the supply chain.
• Partner with UK and EU leaders to align plans and drive cross-functional execution.
• Manage vendor performance, contracts and service delivery to meet SLAs and customer experience standards.
• Drive continuous improvement and AI-enabled insights to optimize performance across multiple verticals.

Conocimientos

Operational leadership

3PL management

End-to-end supply chain

Change leadership

Communication

France-based operations

Strategic planning

Descripción del empleo

Fanatics Commerce seeks a seasoned Head of Operations - EU Fulfilment to lead end-to-end customer fulfilment across the EU, spanning owned and third-party operations. You will shape capacity, drive performance, and steer strategy to speed delivery and cut costs.

Based in France with hybrid work, you will partner with UK/EU leaders, manage vendor performance, and embed continuous improvement using data and AI-enabled insights to elevate fan experience across channels.