EU After-Sales Service

EZVIZ France; Lille; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A global smart home brand is seeking an After-Sales Operations Manager in Lille, France. Responsible for creating after-sales policies, managing service providers, and ensuring customer satisfaction. Ideal candidates have a bachelor's degree, fluency in English and Chinese, and over 3 years of experience in after-sales management. Come grow with us!

Qualifications

• Bachelor's degree or above required.
• Fluent in English and Chinese, can be used as working languages.
• 3+ years of experience in global after-sales operation management.

Responsabilités

• Collaborate with after-sales team, create tailored service policies.
• Manage global after-sales service network planning.
• Optimize after-sales processes to enhance customer satisfaction.

Connaissances

Fluent in English

Fluent in Chinese

Organization skills

Communication skills

Adaptability

Stress resistance

Formation

Bachelor's degree or above

Description du poste

Description of the company

EZVIZ, a global smart home brand, is the consumer and residentially focused subsidiary of Hikvision, the world’s largest video surveillance system manufacturer. Founded in 2010, EZVIZ has grown rapidly since then and now markets its products in more than 80 countries across Europe, Asia-Pacific, US, and Latin America.

Key Responsibilities

• In line with the company's strategic direction and the diverse policies and regulations of different European countries, collaborate closely with the after-sales team at the Chinese headquarters. Develop tailored after-sales service policies, processes, and solutions for the European region, and establish a comprehensive overseas after-sales service system.
• Be responsible for the global after-sales service network planning, as well as the selection, management, and training of service providers.
• Manage global service sites, supervise, assess, train, and certify service quality and repair quality.
• Regularly generate after-sales reports, and provide timely feedback and follow-up on product quality issues.
• Continuously optimize after-sales processes, reduce after-sales costs, and be accountable for customer satisfaction.
• Oversee the cost control of overseas after-sales services to reduce the operational costs of overseas after-sales services.

Qualifications & Requirements

• A bachelor's degree or above. Fluent in English and Chinese in listening, speaking, reading, and writing, which can be used as the working language.
• More than 3 years of experience in global after-sales operation management.
• Have resources of overseas after-sales service providers.
• Work in a rigorous and serious manner, with strong organization and logical thinking skills, as well as strong adaptability and communication and coordination abilities.
• Possess a team spirit, be highly stress-resistant, and be good at accepting new things.

JOIN US AND COME AND GROW AT EZVIZ!