ERP Systems Administrator

BlackFluoAI; Paris; À distance; EUR 40 000 - 70 000; Plein temps

Résumé du poste

A leading company is seeking an ERP Systems Administrator to manage and maintain their ERP systems. The role involves user access management, system configuration, and troubleshooting, with responsibilities varying by seniority. Candidates should have extensive ERP administration experience and scripting skills, along with a customer-centric approach to problem-solving.

Qualifications

• Extensive ERP administration experience, including upgrades and patching.
• Experience with ticketing systems and collaboration tools.
• Knowledge of relational databases like Oracle and SQL Server.

Responsabilités

• Manage and maintain the ERP system, ensuring smooth operation.
• Provide strategic guidance for ERP systems and troubleshoot issues.
• Coordinate and implement proposals related to service delivery agreements.

Connaissances

Scripting skills in Linux shell

Customer-centric problem-solving

Ability to work under pressure

Outils

ServiceNow

Confluence

Jira

Ansible

Description du poste

Location and Language Requirements

• Location: Fully remote, Central Europe Time Zone
• Languages: English is mandatory

Overview

An ERP Systems Administrator's duties encompass managing and maintaining the ERP system, ensuring its smooth operation, and supporting users. Responsibilities include user access management, system configuration, troubleshooting, and implementing patches and upgrades.

Duties and Responsibilities

• Provide strategic guidance for ERP systems hosted on-premises, in the cloud, or as SaaS services.
• Identify technical problems and propose solutions following problem and resolution management processes.
• Monitor, analyze, and optimize the performance of supported infrastructure and systems.
• Develop and maintain detailed technical documentation.
• Assist the Service Owner and Team Lead in delivering UNICC Service Delivery Agreements (SDAs) to customers.
• Coordinate, prepare, present, and implement proposals and projects related to SDAs.
• Become a go-to expert for troubleshooting ERP-related issues.
• Manage, prioritize, and take ownership of tasks assigned to the ERP team, including service requests, change requests, incidents, and project tasks.
• Monitor and ensure completion of tasks within SLA targets.

Roles and Responsibilities by Seniority

Junior ERP Administrator

• Participate in ERP testing and validation activities.
• Provide first-level user support and troubleshoot basic issues.
• Develop expertise in ERP technologies.
• Assist in automating routine ERP tasks.

ERP Administrator

• Run disaster recovery and validation tests.
• Ensure availability and security of ERP systems.
• Implement, patch, and upgrade ERP systems in coordination with users.
• Maintain ERP automation routines.
• Provide guidance to junior team members.

Senior ERP Administrator

• Lead initiatives to improve ERP services.
• Design and implement ERP security policies.
• Plan and execute ERP implementations, patches, and upgrades.
• Coordinate activities with junior team members.
• Provide mentorship and guidance.

Qualifications & Experience

• Extensive ERP administration experience, including upgrades and patching.
• Support for ERP services hosted on-premises and in the cloud.
• Design, install, and support ERP infrastructure components.
• Perform environment cloning, migrations, and deployments.
• Assist in infrastructure refresh and cloud migration projects.
• Monitor capacity and propose improvements.
• Conduct disaster recovery tests.
• Scripting skills in Linux shell, Oracle SQL, or automation tools.
• Ability to work under pressure with minimal supervision.
• Customer-centric problem-solving approach.
• On-call support availability outside normal hours on a rotational basis.
• Experience with ticketing systems (e.g., ServiceNow) and collaboration tools (e.g., Confluence, Jira).
• Knowledge of relational databases (Oracle, SQL Server).
• Experience with Oracle Cloud products and IT automation tools like Ansible.