ERP/MES Customer Support

TN France; Vélizy-Villacoublay; Sur place; EUR 35 000 - 55 000; Plein temps

Résumé du poste

Join a leading software company in Europe as an ERP/MES Customer Support Engineer. In this dynamic role, you'll unlock your potential by providing exceptional support to customers and partners, leveraging your problem-solving skills and software knowledge. Collaborate with a multinational team in a culture that fosters innovation and growth. This is a fantastic opportunity for those looking to develop their careers in a supportive environment while making a real impact in the software industry.

Prestations

Opportunities for growth and career development

Collaborative and innovative culture

Multinational team collaboration

Qualifications

• Bachelor’s degree or work experience in a related field required.
• Strong problem-solving and customer-facing skills needed.

Responsabilités

• Respond to and resolve customer inquiries via phone and email.
• Diagnose and solve software issues with users and partners.

Connaissances

Problem-solving skills

Customer service skills

Communication skills

Troubleshooting

Formation

Bachelor’s degree or equivalent work experience

High School diploma or GED

Outils

Microsoft OS

Description du poste

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Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

76b95073739a

Job Views:

1

Posted:

06.05.2025

Expiry Date:

20.06.2025

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Job Description:

Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a ERP/MES Customer Support Engineer in Shanghai, China.

Role Description & Responsibilities

• Software Support Engineers respond to and resolve incoming customer and partner questions, inquiries, and problems received via phone, email, and service requests through their knowledge of the software, troubleshooting, and problem solving.
• Our support model enables Support Engineers to work with customers and partners to diagnose and solve issues, including user education, bug reporting, data analysis, and working with R&D to improve software quality.

Qualifications

• Bachelor’s degree in relevant fields or work experience in lieu of a degree; High School diploma or GED required.
• Strong problem-solving skills and desire for customer-facing roles.
• Familiarity with Microsoft OS and applications.
• Ability to analyze problems independently and deliver quality solutions under pressure.
• Excellent verbal and written communication skills.
• Fluent in English and Mandarin Chinese.

Preferred Skills:

• Completion of DELMIAWorks User Success Certification or relevant experience.
• Experience with enterprise software support, manufacturing, finance, or related systems.

What is in it for you?

• Work for a leading software company in Europe.
• Collaborative and innovative culture.
• Opportunities for growth and career development.
• Multinational team collaboration.