ERP/MES Customer Support

Dassault Systèmes; Vélizy-Villacoublay; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

Join Dassault Systèmes as an ERP/MES Customer Support Engineer. This role involves addressing customer inquiries and troubleshooting software issues, requiring strong problem-solving and communication skills. You will work in a collaborative environment within an innovative international team, offering opportunities for professional growth.

Prestations

Collaborative and innovative culture

Opportunities for growth and development

Work with an international team

Qualifications

• Bachelor’s degree or relevant work experience required.
• Familiarity with Microsoft OS and strong problem-solving skills.
• Fluent in English and Mandarin Chinese.

Responsabilités

• Respond to and resolve customer and partner questions.
• Diagnose issues including user education and bug reporting.
• Collaborate with R&D to improve software quality.

Connaissances

Problem-solving

Customer-facing roles

Communication

Formation

Bachelor’s degree or equivalent experience

High school diploma or GED

Outils

Microsoft OS

Description du poste

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Job Reference:

76b95073739a

Job Views:

4

Posted:

16.07.2025

Expiry Date:

30.08.2025

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Job Description:

Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a ERP/MES Customer Support Engineer, in Shanghai, China.

Role Description & Responsibilities

• Respond to and resolve customer and partner questions via phone, email, and service requests using your knowledge of the software, troubleshooting, and problem solving.
• Work with customers and partners to diagnose and resolve issues including user education, bug reporting, data analysis, and collaborating with R&D to improve software quality.

Qualifications

• Bachelor’s degree in relevant fields or work experience in lieu of degree; high school diploma or GED required.
• Strong problem-solving skills and desire for customer-facing roles.
• Familiarity with Microsoft OS and applications.
• Ability to work independently and in teams, communicate effectively, and manage tasks under pressure.
• Fluent in English and Mandarin Chinese.

Preferred Skills

• Completion of DELMIAWorks User Success Certification.
• Experience with enterprise software support, manufacturing, finance, or related systems.

What is in it for you?

• Work for a major European software company.
• Collaborative and innovative culture.
• Opportunities for growth and development.
• Work with an international, multidisciplinary team.