Enterprise Customer Success Manager, AI-Driven Legal Tech

Harvey AI; Paris; Híbrido; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Harvey is hiring an Enterprise Customer Success Manager to guide our largest customers—elite law firms, Fortune 500 companies and premier asset managers—through their Harvey journey and to drive maximum value from our AI platform.

You’ll act as a trusted advisor, deeply integrating Harvey into customer processes, shaping product roadmap, and ensuring successful adoption at scale. This role requires strategic thinking, strong communication, and a proactive, results-driven mindset.

Formación

• Extensive background in strategic customer success or account management at Enterprise SaaS.

Responsabilidades

• Client Relationship Management: Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience.
• Strategic Implementation: Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of our AI solutions.
• Customer Health Monitoring: Proactively and strategically manage overall account health by monitoring key indicators, addressing risks early and driving initiatives that support long-term customer success and retention.
• Training & Enablement: Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists to enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
• Advocacy and Engagement: Direct stakeholder engagement and facilitate executive engagement, transforming customers into Harvey champions within their organizations.
• Feedback Loop: Relay customer insights to our internal teams and collaborate with Product to aid in the continuous improvement of our product and services.
• Travel required: Up to 25% of the time

Conocimientos

Strategic customer success

Account management

Change management

Executive stakeholder influence

Descripción del empleo

Harvey is hiring an Enterprise Customer Success Manager to guide our largest customers—elite law firms, Fortune 500 companies and premier asset managers—through their Harvey journey and to drive maximum value from our AI platform.

You’ll act as a trusted advisor, deeply integrating Harvey into customer processes, shaping product roadmap, and ensuring successful adoption at scale. This role requires strategic thinking, strong communication, and a proactive, results-driven mindset.