Enterprise Customer Success Manager

Go1 Europe; France; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A tech-enabled learning platform in France is seeking an experienced Enterprise Customer Success Manager to oversee a $2M+ portfolio. The ideal candidate has 5-7 years of experience in Customer Success, fluent in German and French, and will cultivate relationships with enterprise clients. This role offers competitive incentives and a flexible working environment.

Prestations

Competitive incentive plan

Employee Stock Option Plan

Flexible work approach

Monthly work from home reimbursement

Unlimited access to the Go1 Learning Hub

Volunteer leave

Flexible public holidays

Family planning & parental leave

Wellness initiatives

Qualifications

• 5–7 years in Customer Success, Account Management, or related fields, ideally within SaaS or EdTech.
• Experience managing complex, enterprise-level clients with multi-stakeholder relationships.
• Skilled at using data to drive insights, account planning, and growth strategies.

Responsabilités

• Build and cultivate strong relationships with high-value enterprise customers.
• Lead Quarterly Business Reviews (QBRs) and executive-level discussions.
• Orchestrate seamless implementations of Go1 solutions.
• Monitor account health and identify risks early.
• Develop and execute long-term account plans.

Connaissances

Customer Success Management

Account Management

Analytical skills

Fluency in French

Fluency in German

Description du poste

Overview

At Go1, we’re on a mission to enable companies to achieve the impossible by maximizing the potential of their people. From a small startup to the world’s largest aggregator of learning content, we’ve grown by solving hard problems, embracing ambiguity, and never standing still. If you thrive on change, get energy from big, complex challenges, and are excited to grow fast alongside smart, ambitious people, then Go1 might be exactly what you’re looking for. We offer autonomy with accountability, space to experiment, and the opportunity to shape solutions that impact millions of learners worldwide. We don’t have all the answers — and that’s the point. We figure it out together. Every line of code, every conversation, every bold idea helps move us closer to our mission: to enable individuals, organizations, and society to progress. There’s still so much to build — and even more to discover. Go there with us…

Role

As an Enterprise Customer Success Manager at Go1, you’ll be at the heart of our partnerships with some of Go1’s most established and strategic clients in France and Germany. Overseeing a $2M+ portfolio, you’ll maintain and grow relationships with enterprise accounts, ensuring they achieve maximum value from our platform while driving retention and expansion. We’re looking for a senior CSM fluent in German and French, with the confidence and experience to navigate complex, multi-threaded relationships across global organisations. This is a 16 month fixed term contract.

Why You’ll Love This Role

• Build and cultivate strong relationships with high-value enterprise customers, earning trust and becoming a strategic partner.
• Lead Quarterly Business Reviews (QBRs) and executive-level discussions, uncovering opportunities for growth and expansion.
• Orchestrate seamless implementations of Go1 solutions, working closely with Onboarding, Content, and Customer Experience teams.
• Collaborate with Product, Design, and Engineering to feed back client insights that shape our roadmap.
• Partner cross-functionally with Sales, Marketing, Support, and Operations to ensure an exceptional customer journey.
• Monitor account health, identify risks early, and implement strategies to mitigate churn.
• Develop and execute long-term account plans, ensuring sustainable growth and accurate forecasting.
• Mentor colleagues and contribute to the wider CSM strategy by sharing best practices and new ideas.

Why You’re a Great Fit

• Experience: 5–7 years in Customer Success, Account Management, or a related field, ideally within SaaS or EdTech.
• Enterprise expertise: Proven success managing complex, enterprise-level clients with multi-stakeholder relationships.
• Languages: Fluent in German and French (essential).
• Relationship builder: Ability to engage confidently with senior decision-makers, from managers to C-suite executives.
• Analytical mindset: Skilled at using data to drive insights, account planning, and growth strategies.
• Resilience and creativity: Comfortable with ambiguity, resourceful in problem-solving, and proactive in driving outcomes.

Note: While technical skills are important, we value diverse culture and welcome applicants who may not meet every criterion.

Benefits

• Competitive incentive plan in addition to salary
• Employee Stock Option Plan
• Flexible approach to work
• Monthly work from home or transport reimbursement
• One time work from home office set up budget
• Unlimited access to the Go1 Learning Hub
• Volunteer leave to give back to the community
• Flexible public holidays - take the days off that are important to you, swap out the ones that are not
• Family planning & parental leave, plus support for parents returning to work
• Wellness initiatives and an Employee Assistance Program

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

How to Apply

Interested in building your career at Go1 Europe? Apply through our form.