Enterprise Account Manager

United States Digital Space LLC; Paris; Hybride; EUR 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Paris office

Hybrid work model

Résumé du poste

The company is hiring an Enterprise Account Manager in Paris to drive strategic relationships with international merchants across industries. You will own the customer relationship and provide payments insights to help clients grow, while expanding value-added products and services.

Join a fast-paced, autonomous environment with cross-cultural collaboration and an AM Academy to level up your skills. This role requires clear bilingual communication in French and English.

Qualifications

• 3–6 years in account management, product management, or enterprise software.
• Experience engaging with management levels and cross-functional collaboration.
• Strong payments knowledge and strategic consulting skills.
• Familiar with analyzing data and storytelling with insights.
• Fluent in French and English, both written and spoken.

Responsabilités

• Relationship management: Build strong customer relationships and navigate the organization to align stakeholders across cultures and time zones.
• Commercial acumen: Drive commercial discussions while meeting strategic and financial targets for assigned accounts.
• Strategic consultation: Deliver payments expertise and education to customers, positioning the company as a trusted partner.
• Project management: Prioritize and execute short- and long-term projects across multiple accounts.
• Feedback: Represent the voice of the customer and provide internal input to product and strategy.

Description du poste

Why you should join the the company Account Management team

At the company, the Account Management team is critical to the growth and success of our business, as well as expanding the the company brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy.

Enterprise Account Manager

As an Account Manager, you will be responsible for developing strong relationships by earning trust with our customers, and providing impactful payments insights to help them grow. Our Account Managers are empowered to own the customer relationship and provide best-in-class service to our customers. In this role, you’ll contribute to our ongoing momentum by understanding the unique customer need and identifying commercial opportunities, including expansion opportunities and the addition of value adding products. Self-motivated and resourceful, you’ll bring a strategic mindset and commercial approach to the role.

Sounds exciting? Keep reading!

What You’ll Do:

• Relationship management: Build strong customer relationships and navigate their organizations to align the right external and internal stakeholders. Develop a global network of people within the company and work collaboratively across cultures and time zones
• Commercial acumen: Drive commercial discussions with customers, while meeting strategic and financial targets for assigned accounts
• Strategic consultation: Act as the human dimension of the company’s product, delivering expertise, education, and payment guidance to customers. Position the company as a trusted partner and use data to tell compelling stories
• Project management: Prioritize and execute on short and long term projects with varying timelines across multiple accounts
• Feedback: Be the voice and champion for your customer internally and serve as a feedback loop

Who You Are

• We are looking for a range of experience levels: from 3-6 years experience in an account management / product management role or complex enterprise software, technical infrastructure or financial services (specifically payments) role
• Enjoy engaging others and developing strong working relationships at all levels of management
• Passionate about leading strategic payments conversations, presenting business reviews, and coordinating high level technical discussions
• Skilled in leveraging your business acumen and analytical abilities to strategically assess and help reach client goals
• Comfortable synthesizing complex data sets and using data to tell a story
• You have full professional written and verbal proficiency in French and English.
• Excited to prioritize and manage multiple projects across different departments, while motivating and collaborating with others to achieve results

Additional points:

• This role is based out of our Paris office. We have a hybrid workplace and value in-person collaboration; we do not offer remote-only roles.
• Domestic and international travel required

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at the company.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, the company encourages you to reconsider and apply. We look forward to your application!