Enterprise Account Manager

Greenly; Paris; Sur place; EUR 78 000 - 82 000; Plein temps

Avantages offerts par ce poste

Paris office in the 9th arrondissement

€78k-€82k per year (fixed + variable)

Flexible remote work options

Private medical insurance with Alan

50% Navigo transport reimbursement

Lunch vouchers via Ekip

Partial Gymlib subscription

Autonomy, transparency, collaboration

Résumé du poste

Greenly in Paris is seeking an Account Manager to build strong relationships with customers and prospects, understanding needs, and guiding them through our sustainability solutions. You will connect with executives and stakeholders and develop sales reports to inform strategic decisions.

You will liaise between customers and internal teams, resolve issues, and drive retention and upsell while designing dashboards and reporting for management on retention metrics and improvements.

Qualifications

• 2-5 years of experience in account management or sales, ideally with enterprise accounts.
• Solid knowledge of sustainability frameworks and regulations.
• Customer obsession: love helping clients and nurturing relationships.
• Sales mindset and analytical skills to leverage data in decision making.
• Clear understanding of Greenly’s offer and values.
• Native‑equivalent proficiency in French and fluency in English.
• Great interpersonal and cross‑collaboration skills.
• Comfortable working in a fast‑paced environment focused on scaling globally.

Responsabilités

• Communicate with customers to understand their needs, and help them through email/phone calls.
• Build and develop relationships with customers and potential new customers based on trust and respect.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Liaise between the customer and internal teams.
• Resolve complaints and prevent additional issues by improving processes.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to‑day basis.
• Keep accurate records pertaining to inventory and account notes.
• Increase customer retention and upsell.
• Manage & resolve complex customer situations.
• Build and improve dashboards and workflows to simplify the teams’ performance by automating repetitive tasks.
• Design and implement efficient reporting to Management, including analysis of retention metrics and improvement suggestions.

Connaissances

Account management

Sales

Data analytics

French proficiency

English proficiency

Stakeholder management

Interpersonal skills

Vision for sustainability

Description du poste

About the role

You are responsible for building strong relationships with customers and prospects by connecting with key business executives and stakeholders, and developing sales reports. Account Managers also answer client questions and identify new business opportunities.

Responsibilities

• Communicate with customers to understand their needs, and help them through email/phone calls.
• Build and develop relationships with customers and potential new customers based on trust and respect.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Liaise between the customer and internal teams.
• Resolve complaints and prevent additional issues by improving processes.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to‑day basis.
• Keep accurate records pertaining to inventory and account notes.
• Increase customer retention and upsell.
• Manage & resolve complex customer situations.
• Build and improve dashboards and workflows to simplify the teams’ performance by automating repetitive tasks.
• Design and implement efficient reporting to Management, including analysis of retention metrics and improvement suggestions.

Qualifications

• 2-5 years of experience in account management or sales, ideally with enterprise accounts.
• Solid knowledge of sustainability frameworks and regulations.
• Customer obsession: love helping clients and nurturing relationships.
• Sales mindset and analytical skills to leverage data in decision making.
• Clear understanding of Greenly’s offer and values.
• Native‑equivalent proficiency in French and fluency in English.
• Great interpersonal and cross‑collaboration skills.
• Comfortable working in a fast‑paced environment focused on scaling globally.

Perks & Benefits

• Beautiful offices in the heart of Paris (9ᵉ arrondissement).
• A full package of 78k-82k € per year (fixed + variable).
• Flexible remote work options.
• Top‑notch tools to help you do your best work.
• Private medical insurance with Alan, including mental health support, fully covered.
• 50% Navigo reimbursement for public transport.
• Sustainable lunch vouchers via Ekip.
• Partial coverage of your Gymlib subscription.
• A culture of autonomy, transparency, and collaboration — with a team of highly talented, committed people.