ENOVIA Application Support Engineer (H/F)

Tata Consultancy Services; Paris; Sur place; EUR 40 000 - 80 000; Plein temps

Résumé du poste

Une entreprise innovante recherche un Ingénieur Support Application expérimenté pour rejoindre son équipe. Dans ce rôle, vous serez le point de contact principal pour les applications PLM ENOVIA, garantissant leur bon fonctionnement et leur performance. Vous aurez l'opportunité de travailler avec des équipes diversifiées et de diriger des efforts de dépannage technique. Ce poste offre une rémunération attractive, un bonus de vacances et des opportunités de formation continue. Si vous êtes passionné par l'optimisation des applications PLM et que vous souhaitez évoluer dans un environnement international, cette opportunité est faite pour vous.

Prestations

Rémunération fixe + variable

Bonus de vacances

Partage des bénéfices

Projets ambitieux et innovants

Événements communautaires

Formations régulières

Qualifications

• 5-8 ans d'expérience dans le soutien des solutions PLM avec ENOVIA.
• Maîtrise du français pour la communication avec les clients.

Responsabilités

• Fournir un support technique pour les applications PLM ENOVIA.
• Collaborer avec les équipes offshore pour résoudre les problèmes.

Connaissances

Support technique

Résolution de problèmes

Documentation technique

Communication

Intégration CATIA

Outils

ENOVIA

CATIA V5

CATIA V6

Description du poste

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. As part of the Tata group, India's largest multinational business group - TCS has over 614,000 of the world’s best-trained consultants in 55 countries.

TCS France is serving over 80 customers (reputed brands and part of CAC40) in France for over 28 years with 1,500 employees with investments spanning across regions in an innovation center and multiple delivery centers. TCS France has delivered double-digit growth for over 5 years supporting customers in digital transformation, Data and cloud journeys.

ENOVIA Application Support Engineer

About the Position :

We are looking for an experienced Application Support Engineer with expertise in ENOVIA 2013x (or later versions) to join our team. In this role, you will be responsible for providing technical support, troubleshooting, and ensuring the smooth functioning of ENOVIA PLM applications. You will act as the primary point of contact between the project team, offshore support, and customers.

Project Details :

This role is part of an Application Management Services (AMS) engagement with a leading manufacturing domain customer that extensively uses Dassault Products. As part of this engagement, our team will be responsible for managing the customer’s PLM systems and supporting product development processes.

Key Responsibilities :

1. Provide technical support for ENOVIA 2013x PLM applications, ensuring high availability and performance.
2. Troubleshoot and resolve technical issues related to ENOVIA PLM and CATIA integration.
3. Act as the focal point for customer interactions, collaborating with offshore support teams to ensure issue resolution.
4. Analyze and optimize the ENOVIA PLM architecture for better performance and usability.
5. Work closely with cross-functional teams to identify and resolve technical issues impacting business operations.
6. Develop and maintain technical documentation, including design specifications, user manuals, and test plans.
7. Ensure timely delivery of high-quality application support services.

Desired Profile : Experience :

1. 5-8 years of experience in supporting PLM solutions using ENOVIA / V6.
2. Fluency in French for effective communication with clients and stakeholders.
3. Strong understanding of ENOVIA PLM architecture and CATIA integration.
4. Experience in CAD tools (CATIA V5 / V6) is a plus.
5. Good problem-solving skills and experience in troubleshooting technical issues.
6. Strong communication and technical documentation skills.

Unique Selling Proposition (USP) of the Role :

1. Focal point at onsite, collaborating with both customers and offshore support teams.
2. Opportunity to lead technical troubleshooting efforts and work with a diverse global team.
3. Direct involvement in optimizing PLM applications to enhance efficiency and user experience.

Working at TCS :

1. Attractive fixed + variable compensation.
2. Holiday Bonus.
3. Profit sharing.
4. Join an international group present in 50 countries.
5. Work on ambitious and innovative projects.
6. Participate in our community events: meetups followed by after-works, tech week, etc.
7. Regular training and participation in conferences.