English-Speaking Social Media Content Moderators

TP Infinity; Paris; Sur place; EUR 25 000 - 45 000; Plein temps

Résumé du poste

An established industry player is seeking a Customer Expert to join their dynamic team. In this role, you will engage with customers, providing exceptional service while managing inquiries through various channels. Your ability to listen and address customer needs effectively will be crucial, as you handle sensitive information with care. The company prides itself on innovation and inclusivity, offering a long-term contract and a supportive environment where your contributions will make a significant impact. Join this forward-thinking team and help shape the future of customer service!

Prestations

Long-term contract

Employee fund

Volunteer programs

Career plan

Life insurance coverage

Qualifications

• Exceptional customer service skills with a focus on empathy and listening.
• Proficiency in English at a 90% level or higher.

Responsabilités

• Manage and respond to customer inquiries across various channels.
• Handle sensitive customer data with confidentiality and care.

Connaissances

Customer Service

Empathy

Listening Skills

Proactive Problem Solving

English Proficiency (90% and up)

Description du poste

You're the player we're missing on this TOP Team!

We're looking for a Customer Expert. You will manage and respond to customer inquiries via different channels, providing exceptional customer service by being a good listener and addressing customer needs effectively. You must handle sensitive and confidential customer information with the utmost care while staying consistently informed about our client’s products, services, and promotions.

What You’ll Be Doing

1. Keep every customer engaged with a direct and friendly touch.
2. Boost the client's business by showcasing their products and services.
3. Handle sensitive customer data with utmost care and confidentiality.

The TOP Team Is Looking For Someone Who

1. Has a 90% and up English level.
2. Enjoys helping others and solving situations with a positive attitude.
3. Is proactive, responsible, empathetic, and a good listener.

Let’s Talk About Benefits

1. Long-term contract.
2. Employee fund.
3. Volunteer programs.
4. Career plan.
5. Life insurance coverage.

This Is What Sets Us Apart

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.

Make a difference with the TOP Team!