Engineer III, Field Service France Remote, EMEA Remote

TN France; Villejust; À distance; EUR 40 000 - 80 000; Plein temps

Résumé du poste

An established industry player is seeking a dedicated Engineer III for Field Service in EMEA. This role involves the repair, maintenance, and installation of advanced laboratory automation products, ensuring top-notch customer satisfaction. You'll be responsible for on-site training, managing spare parts, and documenting service activities. The ideal candidate will have a diploma in engineering and at least 5 years of relevant experience. Join a dynamic team that values innovation and offers excellent career development opportunities in a global setting.

Prestations

Company car

Pension scheme

Career development opportunities

Qualifications

• 5+ years in field service or related technical roles.
• Experience with automation, robotics, or device instrumentation.

Responsabilités

• Perform on-site maintenance, repair, and installation of Cytomat Products.
• Accurately document all support activities, including maintenance reports.
• Supervise the status of contracts, warranties, and service agreements.

Connaissances

System diagnostics

Proficiency with software systems

Electrical diagnostics

Mechanical systems

Communication skills in English

Formation

Diploma in Mechatronics

Diploma in Electro-mechanical Engineering

Diploma in Electrical Engineering

Diploma in Mechanical Engineering

Outils

Momentum software

Description du poste

Job Title: Engineer III, Field Service, Nordic & EMEA

Join Thermo Fisher Scientific, a global leader with revenues exceeding $35 billion, committed to innovation and quality. We offer our employees resources and opportunities to make significant contributions to the world.

Location/Division Specific Information

Location: Field France & Benelux, Remote / Field EMEA Remote

Division: Laboratory Automation

Discover Impactful Work

The role focuses on repair, maintenance, and installation of Cytomat Products, Laboratory Automation (LAI) products, and selected third-party equipment at customer sites across Denmark and Europe. A key aspect is fostering customer relations to generate sales of Customer Support Services and Service Contracts.

A Day in the Life

• Perform on-site maintenance, repair, and installation of Cytomat Products and other LAI system components.
• Provide on-site training on system service, maintenance, and operation.
• Maintain local spare parts inventory.
• Accurately document all support activities, including maintenance reports, work orders, and quotes.
• Diagnose issues remotely or over the phone, coordinate on-site work or third-party services as needed, and ensure customer satisfaction.
• Supervise the status of contracts, warranties, and service agreements.

Keys to Success

Education

Diploma in Mechatronics, Electro-mechanical, Electrical, Mechanical Engineering, or equivalent.

Experience

• At least 5 years in field service or related technical roles.
• Experience with automation, robotics, or device instrumentation.

Knowledge, Skills, Abilities

• System diagnostics using inquiries, schematics, software tools, and electrical diagnostics.
• Proficiency with software, electrical, and mechanical systems.
• Comfort with computers, serial communications, network diagnostics, and basic programming understanding.
• Knowledge of wiring, pneumatics, CAD drawings, and fasteners.
• Familiarity with Momentum software is a plus.
• Excellent communication skills in English; additional languages are beneficial.

We offer a competitive salary, company car, pension scheme, and excellent career development opportunities within our growing global organization.