Engagement Manager

Freshworks; Paris; Sur place; EUR 80 000 - 100 000; Plein temps

Résumé du poste

A leading software company in Paris is seeking a Principal / Enterprise IT Project Manager to lead enterprise-level SaaS projects. The role involves managing project planning, stakeholder engagement, and ensuring quality delivery. Ideal candidates will have 8+ years in SaaS project management and excellent communication skills in French and English. This position offers competitive benefits including medical insurance and generous paid time off.

Prestations

Company funded Private Medical Insurance

25 days annual Paid-Time-Off (PTO) + 9 Rest days

Learning & Reading budget of up to £1,000 per year

Qualifications

• Minimum 8 years of experience in managing SaaS projects in a professional services environment for enterprise clients.
• Hands-on expertise in project planning, execution, risk management, task prioritization, and quality assurance.
• Proven ability to lead cross-functional teams and drive project success collaboratively.

Responsabilités

• Create and manage detailed project plans with clear timelines and resource allocation.
• Be the primary contact for clients, building strong, lasting relationships.
• Uphold best practices to ensure top-quality implementation of SaaS solutions.

Connaissances

Project planning

Stakeholder management

Quality assurance

Risk management

Fluent in French and English

Formation

Bachelor’s degree in Business Administration, Computer Science, Engineering, or a related field

Advanced degree or certifications like PMP/PRINCE2

Outils

Smartsheets

Jira

Asana

Microsoft Project

Description du poste

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

Leadingthe project team in thisIndividual Contributorrole, you will engage daily with a diverse array of external customers and internal teams, bridging the gap between solution development and sales. You will also play a pivotal role in implementing Freshworks products and creating resources and materials to facilitate the expansion of our processes across various industries and regions.

We are seeking a highly skilled and experienced Principal / Enterprise IT Project Manager (Customer Engagement) to join our SaaS Professional Services Team. The ideal candidate will have a proven track record of successfully managing complex enterprise-level projects within the SaaS industry. As an IT Project Manager, you will be responsible for overseeing the end-to-end delivery of our SaaS solutions to enterprise clients, ensuring projects are completed on time, within budget, and to the highest quality standards.

Key Responsibilities:

Project Planning & Execution:

• Create and manage detailed project plans with clear timelines and resource allocation.
• Lead cross-functional teams to keep projects on track.
• Anticipate risks and issues, addressing them proactively to ensure smooth project delivery.

Stakeholder Management:

• Be the primary contact for clients, building strong, lasting relationships.
• Keep all stakeholders informed with clear, timely updates and ensure alignment on project goals.

Quality Assurance:

• Uphold best practices to ensure top-quality implementation of SaaS solutions
• Regularly review deliverables, making sure they meet client standards and seeking ways to improve processes.

Change Management:

• Handle changes in project scope, schedule, or resources with minimal disruption.
• Assess the impact of change requests and communicate effectively to ensure smooth transitions.

Qualifications

Minimum 8 years of experience in managing SaaS projects in a professional services environment for enterprise clients.

Bachelor’s degree in Business Administration, Computer Science, Engineering, or a related field. Advanced degree or certifications like PMP/PRINCE2 are preferred.

Hands-on expertise in project planning, execution, risk management, task prioritization, and quality assurance.

Excellent verbal and written communication skills with the ability to interact effectively with stakeholders at all levels.

Proven ability to lead cross-functional teams and drive project success collaboratively.

Strong understanding of SaaS technologies, deployment methods, and industry best practices.

Experience with project management tools such asSmartsheets, Jira, Asana, or Microsoft Project.

Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

Experience in organising workshops for prioritising project goals and managing change is an advantage.

Fluencyin French and Englishto a business level.

Additional Information

These are some benefits you can expect from us in return:

Company funded Private Medical Insurance (PMI)

Company funded Life Assurance, Income Protection & Critical Illness insurances.

Learning & Reading budget of up to £1,000 per year

25 days annual Paid-Time-Off (PTO) + 9 Rest days

Company Funded Employee Assistance Program (EAP) for both you and your family

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.