Emergency Department Progress Chaser

Integrated Care System; Avon; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A leading healthcare institution is seeking an Emergency Department Progress Chaser to support patient flow in the Emergency Department. The role involves monitoring patient progress, coordinating diagnostics, and ensuring timely admissions. The ideal candidate will have excellent communication and organizational skills, as well as experience in a healthcare setting. Join a team dedicated to exceptional, patient-centered care.

Prestations

Comprehensive support program

Well-being initiatives

Opportunities for professional development

Qualifications

• Experience within the NHS or similar healthcare setting.
• Demonstrate ability to learn new skills from previous studies.
• Pro-active and takes responsibility.

Responsabilités

• Monitor patient flow to help meet critical targets.
• Chase test results and coordinate diagnostics.
• Liaise with wards for timely admissions and bed availability.

Connaissances

Excellent communication

Organisation

Problem-solving

Formation

Education to GCSE standard including English

NVQ Level 3 or working towards

Outils

Knowledge of patient administration systems

IT Literate with Teams/Excel/Word

Description du poste

Go back Royal United Hospitals Bath NHS Foundation Trust

Emergency Department Progress Chaser

The closing date is 17 August 2025

As a Progress Chaser (Discharge and Flow Coordinator) in the Emergency Department, you will play a key role in supporting the smooth and timely flow of patients through their unscheduled care journey. Acting as the central point of coordination, you'll monitor patient progress, chase diagnostic results, and liaise with clinical and administrative teams to help progress each patient's care and support critical performance targets.

This is a fast-paced, people-focused role that requires excellent communication, organisation, and problem-solving skills. If you thrive under pressure and want to make a real impact on patient care, this could be the perfect opportunity for you.

Main duties of the job

• Monitor patient flowto help meet the 4-hour ED target and 15-minute ambulance handover time.
• Chase test resultsand coordinate diagnostics (e.g. X-rays, CT scans, pathology).
• Liaise with wards and site teamsto support timely admissions and bed availability.
• Update ED systems(Patient First) and discharge records accurately.
• Arrange patient transportand support swabbing processes for admissions.
• Respond to enquiriesfrom internal teams and external contacts (e.g. GPs, ambulance service, relatives).
• Support reception and admin tasksas needed, including during major incidents.
• Act as a super user for the ED computer system and assist with shift cover coordination.

About us

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Job responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Person Specification

Essential and desirable

• Education to GCSE standard to include English, or equivalent
• Knowledge of patient administration systems. IT Literate, confidence and experience working across Teams/Excel, Word
• NVQ Level 3 or working towards this.
• Experience within the NHS or similar healthcare setting.

Essential and Desirable

• Demonstrate ability to learn new skills e.g. evidence of previous study
• Pro-active and takes responsibility
• Experience managing difficult or challenging situations.
• Experience within the NHS or similar healthcare setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Royal United Hospitals Bath NHS Foundation Trust