Embedded Technical Account Engineer, French Government

Out in Science, Technology, Engineering, and Mathematics; France; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

An innovative company is seeking a Technical Account Manager to foster strategic partnerships with key clients. In this dynamic role, you'll leverage your IT expertise to provide exceptional support and guidance, ensuring clients achieve their operational goals with cutting-edge technology solutions. Your ability to communicate effectively with diverse stakeholders and manage multiple projects will be crucial in driving customer satisfaction and product improvement. Join a mission-driven team that values your contributions and empowers you to make a real difference in the community. If you thrive in a fast-paced environment and are passionate about technology, this opportunity is perfect for you.

Qualifications

• 5+ years of IT support experience managing customer relationships.
• Strong understanding of networking concepts and database management.

Responsabilités

• Manage day-to-day relationships with key customers and provide technical expertise.
• Travel to customer sites across France and maintain customer satisfaction.

Connaissances

IT Support

Customer Relationship Management

Technical Project Management

Analytical Problem-Solving

Communication Skills

Networking Concepts

Change Management

Database Management

Formation

5+ years in IT Support or Deployment

Outils

Microsoft SQL Server

Microsoft Azure

AWS RDS

PostgreSQL

MongoDB

Description du poste

Join Axon and be a Force for Good.

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

The Technical Account Manager will own the day-to-day relationship with Axon's key customer(s) to build a long-term, strategic partnership. As the main point of contact for your customers, you will be looked upon to provide best practices and technical expertise to help your stakeholders achieve their operational goals using Axon's products. You will also work closely with multiple cross-functional teams by providing invaluable insight into your customer's needs and challenges, helping influence and guide internal product roadmaps and projects. As someone that wears multiple hats, from project management to product expert to consultant, you will continually be focused on making your customer more efficient and more confident within their daily workflows.

What You'll Do

• Achieve mastery of all Axon technologies/products, specifically Axon Evidence Local, body cameras and kiosks
• Use exceptional written and oral communication skills to effectively lead business and technical presentations, demonstrations and conversations with VP-level audiences within your account
• Use leadership skills to independently prioritize and execute project tasks in a methodical and disciplined manner
• Manage customer expectations, keeping customers satisfied and expectations realistic
• Provide up to tier-2 technical support
• Develop knowledge base articles on frequent and critical issues
• Report bugs and trends to the necessary Axon engineering teams
• Provide technical escalation support to other business areas
• Create and maintain internal product test environments
• Maintain and administer internal deployment records
• Assist 3rd party integrator in delivering software maintenance (bi-annual software upgrades across 200+ customer locations across France and French overseas territories)
• Own the relationship with 3rd party integrator and the client throughout the length of the contract
• Remain organized and focused on removing obstacles through creativity and adaptation to rapidly changing circumstances
• Develop relationships with key partners across Axon to solve problems and successfully deploy the Axon products
• Where possible, improve or develop technical documentation to ease understanding and usage of our products and services
• Communicate customer feedback across multiple teams and divisions within Axon to drive product development and improvement
• Maintain customer confidence, especially in high-pressure situations
• Travel to customer sites throughout France and French overseas territories as needed

What You Bring

• French citizenship is required in order to work with sensitive Government data, willing to undergo a security check
• A strong IT background with 5+ years of experience working in an IT support or deployment position
• Substantial experience working with Major City or Enterprise-level customers
• Proven track record of successfully managing customer relationships and technical projects
• Comfortable working alone to complete objectives and satisfy customer requirements with little management oversight
• Local to France, with the ability to travel within France or French overseas territories as needed
• Understanding of ITIL and Change Management processes with a high level of comfort planning, documenting and executing changes following process and rolling back as required
• Experience with software image creation and maintenance
• Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies
• Advanced understanding of IT/Networking concepts including Microsoft Server & Client operating systems, Microsoft SQL Server, Microsoft Active Directory, Microsoft Azure (specifically Entra ID), APIs, Network Administration (TCP/IP, DHCP, DNS, SSH, Firewalls) and/or similar certifications
• Knowledge and demonstrated operating experience in one or more of the following areas of specializations: Digital Video, Mobile communications, IP security, Embedded Systems, IAM, SAAS
• Knowledge and practical application implementing and managing relational database solutions using AWS RDS, Microsoft/Azure SQL, PostgreSQL, Oracle, MySQL, MongoDB, Db2, etc.
• Ability to articulate at a technical level appropriate to the circumstance - i.e. for clients with varying levels of IT knowledge and skillset
• Unmatched analytical, strategic and creative problem-solving skills
• Excellent interpersonal skills with strong written and verbal communication
• Detail oriented with excellent organizational and time management skills
• Demonstrated ability to deal with change and excel in high-stress situations

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work.