Customer Success Manager Junior - Illicit trade/anti-piracy

JR France; Cherbourg-en-Cotentin; À distance; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading company is seeking a Customer Success Manager Junior to enhance client relationships and provide tailored support. The role involves analyzing client needs, managing projects, and ensuring high-quality service. The position offers flexibility with remote work options and a permanent contract, making it ideal for those with a resourceful and agile mindset.

Prestations

Paid Holidays

Lunch Vouchers

Insurance

Teleworking Options

Sports Activities

Modern Premises

Retirement Plans

Qualifications

• Significant experience in a similar role within the service or tech sector.
• Fluency in English and French is mandatory.

Responsabilités

• Analyze client needs and provide tailored solutions.
• Develop and monitor customized reports for clients.
• Manage ad hoc client requests and oversee client projects.

Connaissances

Interpersonal Skills

Adaptability

Quick Learning

Outils

Excel

PowerPoint

Google Sheets

Google Slides

Description du poste

Customer Success Manager Junior - Illicit trade/anti-piracy, Cherbourg-Octeville

Client: Forward Global

Location: Cherbourg-Octeville, France (Remote or based in 8th arrondissement of Paris)

Job Category: Other

EU work permit required: Yes

Job Reference: 4338435032210210816327654

Job Views: 1

Posted: 16.05.2025

Job Description

Key Responsibilities:

• Analyze and understand client needs to provide tailored solutions and high-quality support, leveraging internal teams.
• Implement actions to strengthen support for existing clients and enhance service value for lasting relationships.
• Develop and monitor customized reports, ensuring clients have access to them.
• Manage ad hoc client requests with prompt, tailored responses.
• Monitor and oversee client projects to meet expectations.
• Organize regular meetings, especially with clients lacking recent contact, to maintain relationships.
• Create access and demonstrate our platform, tailoring presentations to user needs.
• Anticipate client needs and identify potential risks, detecting disputes or contentious situations early.

Requirements:

• Significant experience in a similar role within the service or tech sector; your agile, resourceful, and independent spirit is crucial.
• Excellent interpersonal skills.
• Quick learner with ability to work effectively in a dynamic, scale-up environment.
• Proficiency with office tools (Excel, PowerPoint, Google Sheets/Slides).
• Fluency in English and French is mandatory.

Additional Information:

• Full remote or based in Paris 8th arrondissement.
• Permanent contract.
• Benefits include paid holidays, lunch vouchers, insurance, teleworking options, sports activities, modern premises, and retirement plans.

Forward Global is committed to diversity and inclusion, welcoming applications from all qualified candidates.