English speaker - customer service

JR France; Nantes; Sur place; EUR 25 000 - 30 000; Temps partiel

Résumé du poste

A tech-driven roadside assistance insurance start-up is seeking a highly motivated Customer Service Professional. The role involves overseeing digital support processes and providing excellent customer service to set new industry standards. Join a dynamic team and help revolutionize roadside assistance services across Europe.

Qualifications

• Previous experience in operations and/or customer service is a plus.

Responsabilités

• Oversee the digital support process, ensuring timely and effective assistance.
• Provide excellent customer service and support.
• Optimize support processes to improve efficiency and customer satisfaction.

Connaissances

Fluent in French

Good knowledge of English

Description du poste

Job Description

hlpy, born in 2020, is a tech-driven roadside assistance insurance start-up founded by visionaries who identified a market gap and redefined the industry with innovative digital solutions. We aim to become the leading provider of modern roadside assistance services across Europe and beyond.

Our company operates on a B2B2C model, partnering with key players in the automotive industry—such as insurance companies, car manufacturers, rental agencies, and mobility providers. Through our advanced digital platform, their customers can request roadside assistance and replacement solutions instantly and in real-time, revolutionizing roadside help.

We are looking for a highly motivated Customer Service Professional to join our dynamic team. Your role will involve overseeing digital support processes, intervening when necessary, and helping us set new standards for excellence in the industry.

• Oversee the digital support process, ensuring timely and effective assistance.
• Provide excellent customer service and support.
• Optimize support processes to improve efficiency and customer satisfaction.

Requirements

• Fluent in French (C1/C2 level).
• Good knowledge of English.
• Previous experience in operations and/or customer service is a plus.

Additional Information

• Part-time position, 30 hours per week.
• Shift-based role requiring occasional night and weekend shifts.
• Please send your CV in English.