English speaker - customer service

JR France; Mérignac; Sur place; EUR 20 000 - 30 000; Temps partiel

Résumé du poste

A tech-driven roadside assistance insurance start-up is seeking a customer service professional to oversee digital support and ensure high service standards. This part-time role involves working with key automotive industry partners and providing real-time assistance.

Qualifications

• C1/C2 level proficiency in French required.
• Experience in operations and/or customer service is a plus.

Responsabilités

• Oversee the digital support process.
• Ensure excellent service standards.

Connaissances

French

English

Description du poste

Job Description:

hlpy, born in 2020, is a tech-driven roadside assistance insurance start-up founded by visionaries who identified a market gap and redefined the industry with a cutting-edge digital solution. We are on a journey to become the leading provider of modern roadside assistance across Europe and beyond.

Our company operates on a B2B2C model, partnering with key players in the automotive industry such as insurance companies, car manufacturers, rental agencies, and mobility providers. Through our advanced digital platform, their customers can request roadside assistance and replacement solutions instantly and in real-time, transforming roadside help delivery.

We are seeking a highly motivated customer service professional to join our dynamic team. The role involves overseeing the digital support process and intervening when necessary to ensure excellent service standards.

Qualifications:

• Proficiency in French (C1/C2 level)
• Good knowledge of English
• Previous experience in operations and/or customer service is a plus

Additional Information:

• Part-time role (30 hours per week)
• Shift-based position, including occasional night and weekend shifts
• Please send your CV in English