National Technical Service Manager, France

Novi Ventures; Paris; Sur place; EUR 50 000 - 80 000; Plein temps

Résumé du poste

An established industry player is looking for a National Technical Support Manager to lead their technical support operations across France. This pivotal role involves managing a team of experts, ensuring exceptional post-sales service, and driving operational excellence. The ideal candidate will have a strong background in medical devices, excellent problem-solving skills, and a passion for customer success. If you're ready to make a significant impact in a fast-paced, mission-driven environment, this is the opportunity for you. Join a team that values innovation and quality in healthcare.

Qualifications

• 5+ years of proven technical service experience in medical devices.
• Strong leadership skills with a focus on team development.

Responsabilités

• Lead technical support activities across France for the full product portfolio.
• Oversee performance of the Technical Support team and manage escalated issues.

Connaissances

Technical Support Management

Problem Solving

Communication Skills

Remote Troubleshooting

Formation

Degree in Electronics

Degree in Medical Technology

Degree in Biochemistry

Outils

Microsoft Office Suite

CRM Systems

Ticketing Tools

Description du poste

One of NV's key accounts, a global leader in the hospital POC sector, is seeking an experienced National Technical Support Manager to lead technical support operations across France. This pivotal role will oversee technical teams, ensure exceptional post-sales service, and drive operational excellence within the assigned region. This is an on-site position in Les Ulis. Please only apply if you're able to commute to this location.

Key Responsibilities:

1. Lead and manage all technical support activities across France for the full product portfolio.
2. Develop and oversee the performance of the Technical Support team (10 employees).
3. Manage product implementation projects, coordinating with internal and external stakeholders.
4. Provide expert-level support to customers and internal staff, ensuring rapid resolution of escalated technical issues.
5. Serve as the local liaison for complaints, device issues, and recalls, in coordination with global QA and Technical Support teams.
6. Ensure all technical support cases are documented in CRM systems and local ticketing tools.
7. Partner with Sales and Product Specialists for product demonstrations and evaluations.
8. Maintain local service inventory and ensure compliance with company procedures and KPIs.

Requirements:

1. Degree in Electronics, Medical Technology, Biochemistry, or related life sciences.
2. Proven technical service experience in medical devices or clinical laboratory environments.
3. Demonstrated success in managing teams and developing staff (minimum 5 years).
4. Strong problem-solving and remote troubleshooting abilities.
5. Excellent communication skills; able to present and train across varied audiences and languages.
6. Proficient in Microsoft Office Suite.
7. Willingness to travel 10-15%, including occasional international trips.

This is a key leadership opportunity for someone passionate about customer success, team development, and operational quality in a fast-paced, mission-driven industry. If this sounds interesting, apply today or reach out for more information: [e-mail].

Additional Notes:

• Please ensure your CV is shared in English.
• Experience in IVD, POC, Point of Care, Medical Devices, Capital Equipment is preferred.