English speaker - customer service

JR France; Angoulême; Sur place; EUR 20 000 - 30 000; Temps partiel

Résumé du poste

A tech-driven roadside assistance insurance start-up is looking for a motivated customer service professional. The role focuses on managing digital support processes to deliver excellent service. Candidates must be proficient in French and have good English skills.

Qualifications

• Experience in operations and/or customer service is a plus.

Responsabilités

• Overseeing the digital support process and ensuring excellent service.

Connaissances

French

English

Description du poste

Job Description:

hlpy, born in 2020, is a tech-driven roadside assistance insurance start-up founded by visionaries who identified a market gap and revolutionized the industry with a cutting-edge digital solution. This milestone marks our journey to becoming the preferred provider for modern roadside assistance across Europe and beyond.

We operate on a B2B2C model, partnering with key players in the automotive industry—insurance companies, car manufacturers, rental agencies, and mobility providers. Our advanced digital platform allows their customers to request roadside assistance and replacement solutions instantly and in real-time, transforming roadside help delivery.

We are seeking a highly motivated customer service professional to join our dynamic team. The role involves overseeing the digital support process and intervening as necessary to ensure excellent service.

Requirements:

• Proficiency in French (C1/C2 level)
• Good knowledge of English
• Previous experience in operations and/or customer service is a plus

Additional Information:

• Part-time role (30 hours/week)
• Shift-based position, including occasional night and weekend shifts
• Please send your CV in English